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Level 1

5 points

Problem connecting to iTunes Store

I keep getting a message that iTunes could not connect to the iTunes Store - Make sure your network connection is active and try again. This happens every time I try to click on Genius

This started off immediately after I upgraded to V8.0 this morning. There is no problem with my internet connection - I am able to browse and access this site and do all the other wonderful things people do on the net - it is just iTunes that seems to have problems working with my network connection.

Any ideas good people

MacBook 2.1, Intel Core 2 Duo, 2.16 GHz, Mac OS X (10.5.2), 120 GB Hard Drive, 2GB Memory

Posted on Sep 16, 2008 3:50 AM

44 replies

pikola

Level 1

0 points

Nov 4, 2008 1:36 AM in response to GrandPoohBaa

I too am having this problem! Getting an error "we could not complete your iTunes Store request. The network connection was reset. Make sure your network connection is active and try again" I can connect to itunes store just fine, just can't complete any account-related actions. Frustrating! 😟

Rennifer

Level 1

0 points

Nov 4, 2008 1:49 AM in response to pikola

Yup... frustrating... but at least we now know that it's not just our computers or accounts. So hopefully it should be fixed up soon. Or is that wishful thinking?

bwaterme

Level 1

0 points

Nov 4, 2008 2:14 AM in response to Rennifer

I'm having the same issue as well here in Aussie.

Nov 4, 2008 2:22 AM in response to GrandPoohBaa

Same here. Very frustrating. So I'm buying tunes from Amazon instead.

Nov 4, 2008 2:25 AM in response to GrandPoohBaa

Same problem here. 😟

klavidas

Level 1

0 points

Nov 4, 2008 2:37 AM in response to GrandPoohBaa

am having the same problem? have you found any solution? i called apple and said their server might be down. also advised me to try later again.

have you found any soulution?

Rennifer

Level 1

0 points

Nov 4, 2008 2:44 AM in response to Mark Worthen

Sounds like a great idea... only problem is, poor ole Oz is behind the game. Can't download Mp3's from Amazon. Ah well. Looks like iTunes is havin' some issues!

Nov 4, 2008 2:58 AM in response to klavidas

Having the same problem here in Sweden...

tabooze

Level 1

5 points

Nov 4, 2008 3:04 AM in response to Bobby Quine

Also here in South Africa. Tried with three different accounts, Mac, Windows, iPhone. Nothing.

Nov 4, 2008 3:15 AM in response to GrandPoohBaa

Well this problem seems to be continuing for some time now and not even an acknowledgment from apple that they are working to solve it. very poor. time is money .. tick tock tick tock...

tabooze

Level 1

5 points

Nov 4, 2008 3:29 AM in response to pauledney

It's only 3:30AM in Cupertino. You don't expect an online store to be open in the middle of the night, do you?

Nov 4, 2008 3:33 AM in response to tabooze

...and now it seems to be working again! Purchasing songs as I'm writing this.

Nov 4, 2008 3:40 AM in response to Bobby Quine

i can't log in to my japanese or american accounts. 😟 (in japan)

Shigtek

Level 1

0 points

Nov 4, 2008 3:43 AM in response to Bobby Quine

iTunes just died right in the middle of a download of a few episodes of a show I was downloading. And now I cannot connect to my iTunes account at all.

Every other aspect of the store works besides purchasing and checking my iTunes Account for purchases. I've ran the diagnostic and i'm all green. It says I should be able to connect to the store just fine. I've also tried restarting my computer and creating a new location in my network preferences. Nothing has worked.

Killing me here...

Nov 4, 2008 3:44 AM in response to GrandPoohBaa

Yep, now seems to be working....

Problem connecting to iTunes Store