Problem connecting to iTunes Store

Question

Level 1

5 points

Problem connecting to iTunes Store

I keep getting a message that iTunes could not connect to the iTunes Store - Make sure your network connection is active and try again. This happens every time I try to click on Genius

This started off immediately after I upgraded to V8.0 this morning. There is no problem with my internet connection - I am able to browse and access this site and do all the other wonderful things people do on the net - it is just iTunes that seems to have problems working with my network connection.

Any ideas good people

MacBook 2.1, Intel Core 2 Duo, 2.16 GHz, Mac OS X (10.5.2), 120 GB Hard Drive, 2GB Memory

Posted on Sep 16, 2008 3:50 AM

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Answer 1

GrandPoohBaa Author

Level 1

5 points

Sep 29, 2008 12:35 PM in response to GrandPoohBaa

problem was resolved mysteriously - no idea why and what happened

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Answer 2

Sep 29, 2008 2:15 PM in response to GrandPoohBaa

I am having the same problem but it is not resolving itself. Any ideas?

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Answer 3

golobayj

Level 1

0 points

Sep 29, 2008 5:56 PM in response to Sunshine's Mom

I have a similar one.

"iTunes could not connect to the iTunes Store. An unknown error occurred (-2096). Make sure your network connection is still active and try again."

Anytime I'm connecting from my Macbook on my Airport Express wireless is the only time I receive this error. It works just fine when I connect it with an ethernet cable. Additionally Remote from my iphone won't connect. As a recent convert windows user I'm considering trying to re-install itunes. Any suggestions?

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Answer 4

Sep 29, 2008 6:44 PM in response to golobayj

I've been having this problem for a couple of months now. I can only access the store by clicking on the Itunes e-mails. I can get to specific genres, but not the main page.

Any ideas?

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Answer 5

Sep 29, 2008 7:49 PM in response to Ainslie Binder

I can't connect to the itunes store at all. Recent problem. only after I upgraded to itunes 8

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Answer 6

golobayj

Level 1

0 points

Sep 29, 2008 11:39 PM in response to Sunshine's Mom

Ok i got mine working by creating a new location in my Network preferences. Solved that error and an error with remote on my iphone.

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Answer 7

telloyd

Level 1

0 points

Oct 7, 2008 5:47 PM in response to GrandPoohBaa

I am also getting the "iTunes could not connect to iTunes store make sure the network connection is active and try again" and I also recently upgraded to V 8. Is there a problem with the new version? I am able to connect to the internet. Any suggestions?

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Answer 8

Oct 10, 2008 11:54 PM in response to golobayj

You, Sir, are a genius. Worked like a charm.

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Answer 9

Chloe B

Level 1

0 points

Nov 1, 2008 9:49 PM in response to golobayj

Creating a new location in Network Preferences worked for me too. I wish I understood why. I'd really like to just use "Automatic" for all my online connections, but I keep having to manually switch between my school and home connections.

I am wondering if this problem is only happening with Leopard. It seems like everyone whose specs are listed here is using Leopard.

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Answer 10

gwill

Level 1

0 points

Nov 3, 2008 2:08 PM in response to golobayj

What are the ramifications of creating a new network location? Does this mean I will have to take some kind of action every time I move to a new network (i.e. home vs. work)? Could adding a new location mean that I have to reset other things? Right now the iTunes store is the only thing that doesn't work for me, but I don't want to create new problems. Any advice from anyone?

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Answer 11

Nov 4, 2008 1:10 AM in response to GrandPoohBaa

Well i tried changing my Location from Networks and even made a new one but it still wont let me goto the Account page in itunes.

iTunes will open and i can goto the store and access the main page but it refuses to let me log in . Error (-4) apparently.

ideas?

=]

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Answer 12

Rennifer

Level 1

0 points

Nov 4, 2008 1:10 AM in response to GrandPoohBaa

Hey. I'm having a similar problem... I can browse the itunes stores, but can't login. It's coming up with "*We could not complete your iTunes Store Request. The network connections was reset.* Make sure your network is active and try again." It's driving me insane!!! Can anyone help?

Cheers,

Chris.

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Answer 13

Nov 4, 2008 1:13 AM in response to Rennifer

Yea thats my problem. You're aussie too.. do you reckon its just a problem with the Australian servers?

Not that we could confirm that.. but it's really getting to me. I NEED to log in! frustrating.

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Answer 14

Rennifer

Level 1

0 points

Nov 4, 2008 1:18 AM in response to mydknight

It might be. I need to log in too! It's frustrating the living daylights out of me!!! There's no help for this one anywhere! It seemed to work a while ago, as I changed my details, then when I tried to purchase that error came up.

Maybe it's down at the moment for maintenance or something? Grr... doing my head in though. haha

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Answer 15

Rennifer

Level 1

0 points

Nov 4, 2008 1:21 AM in response to Rennifer

The same error is coming up on windows. I checked my other computer. itunes must me having a **** fit.

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