Brother 2170W "printer offline" error?

Question

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10 points

Brother 2170W "printer offline" error?

After installing 10.5.5 I can't print from my Brother 2170W. I do not have the wireless option active - it is plugged in to a USB port.

When I try to print a document or a test page, it tells me that the printer is offline. When I run the utility, it tells me that it is connected. Not sure what is going on.

I ran disk permissions. Any suggestions??

MacBook Pro, Mac OS X (10.5.4)

Posted on Sep 16, 2008 9:47 AM

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Answer 1

Sep 16, 2008 3:42 PM in response to bogert

I have the exact same problem, same model worked fine yesterday, but today after 10.5.5 upgrade, no chance.
I use USB, and resetting printing system in system preferences does not help! And, there is no doubt that the computer recognizes the printer, it finds it and driver promptly after resetting.

Cannot see any other reason for trouble than 10.5.5 really.

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Answer 2

Sep 16, 2008 10:42 PM in response to bogert

Same thing happened to me after 10.5.5 printer will not work!

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Answer 3

bogert Author

Level 1

10 points

Sep 17, 2008 3:40 AM in response to topher2889

Well, I hope someone fixes this. I went back to 10.5.4.

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Answer 4

Sep 17, 2008 5:19 AM in response to bogert

How exactly do we revert?

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Answer 5

bogert Author

Level 1

10 points

Sep 17, 2008 5:33 AM in response to David Fuchs

I don't know of any other way other than having a backup of the previous system state (via SuperDuper or CarbonCopy).

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Answer 6

Sep 17, 2008 7:45 AM in response to bogert

I've got the same problem. Help.

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Answer 7

bogert Author

Level 1

10 points

Sep 17, 2008 7:56 AM in response to bojohnson

I'm not aware of any recovery other than being able to restore a previously backed-up version of the OS, or by starting from square 1 and doing a fresh install. If others have ways of overcoming this, I'd be glad to hear about them.

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Answer 8

Sep 17, 2008 12:23 PM in response to bogert

It seems as if every Apple OS X update breaks something on my computer. This is getting so Windows-like. I'm tired of troubleshooting their mistakes.

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Answer 9

jgs4

Level 1

0 points

Sep 17, 2008 1:40 PM in response to bogert

I've been having the exact same problem. I called Apple Care earlier today and they could not figure out the issue. Then I called Brother, where I was told that a ton of people are having this problem and that a fix should be out within a day. You can call and be added to a list so that they can call you when they have the fix.

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Answer 10

GraceLS

Level 1

8 points

Sep 17, 2008 2:12 PM in response to jgs4

I thought I was going crazy! I've tried everything. Yes, it's clearly 10.5.5. Now I guess I have a dead printer until SOMEBODY fixes the problem. This is a drag.

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Answer 11

Sep 17, 2008 2:41 PM in response to GraceLS

This issue seems to only be with the USB connection. I connected the printer to my network and was able to print again. I think 10.5.5 broke something USB.

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Answer 12

Sep 17, 2008 3:59 PM in response to speedmastergto

yup, same thing with me. Set it up over the wireless network connection and now it works fine. Weird... come on apple

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Answer 13

Sep 18, 2008 8:43 AM in response to bogert

Yep. Same thing here. Very frustrating. Hopefully Apple or Brother will issue a fix. What would be the best way to alert them to the problem?

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Answer 14

bogert Author

Level 1

10 points

Sep 18, 2008 10:46 AM in response to mxrider108

4 posts up someone said that they had called Brother and were told that a lot of people were having this problem and that a fix should be out in a day. That would be today! Hope they get something out before the weekend. If jgs4 gets an answer from brother, hopefully he/she will post a notice here.

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Answer 15

Sep 18, 2008 3:40 PM in response to bogert

If running the command "/usr/libexec/cups/backend/usb" provides something similar to the following:

direct usb://Unknown/Printer?serial=M7J243935 "Unknown" "Unknown USB" "SERN:M7J243935;"

(the model number and serial number will differ),

1. Open "http://localhost:631/printers" in Safari
2. Scroll the page until you see the printer
3. Click on the Modify Printer button
4. Click on the "Unknown USB" radio button in the list of local
printers
5. Click continue
6. On the next 2 pages, click continue
7. Click the Print Test Page button when the printer status
page is shown

Hope this helps.

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