4673 Views 11 Replies Latest reply: Nov 23, 2008 9:05 AM by hardytoothdr
I found the answer to my problem:
Apparently when you plug your iPhone in to your computer, Windows will "sometimes" install the drivers as a camera, putting them in the wrong place. This is why it will pop up in Windows so you can take photos off, but iTunes can't see it. SO, what you have to do is move the driver file (USBAAPL.SYS) to the correct location. Follow the directions I found below & your iTunes should be fixed (worked for me):
What works is to just force the drivers on what windows thinks is a camera, i.e. to ‘update’ the device to use the correct driver. There are some hints on how to do this already listed on this forum, but I’ll try to give some more detailed information:
1. First off you need to have iTunes installed and the ipod touch plugged in
and recognized as ‘something’ e.g. digital camera (it shouldn’t really
matter what it’s recognized as, but it needs to be found by windows).
2. Search for usbaapl in the C:\WINDOWS system folder:
o open windows explorer (e.g. Right-click Start and then click ‘explore’)
o right-click the WINDOWS folder and select ‘Search’).
o type in usbaapl and hit Search – try to ignore the dog!
You should find the driver info in a sub folder of
C:\WINDOWS\system32\DRVSTORE e.g. C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B
Remember that location (either leave the search box open or copy the folder
name into note pad – you’ll need it later)
If you don’t find usbaapl.sys, usbaapl.inf etc. then your drivers have not
been installed with the iTunes install and you’ll have to reinstall iTunes.
3. Locate the ipod-camera device:
o Open the device manager, e.g. using Start > Control Panel >
Performance and Maintenance > System > Hardware Tab > Device Manager
o Look for a device called ‘ipod’ - if your ipod shows up as
‘digital camera’ it will be under something like ‘imaging devices’.
4. Update the driver:
o Right click the ‘ipod-camera’ in device manager and click on
‘Update Driver’ – the Hardware Update Wizard will open.
o Check the ‘Install from a list or specific location’ then click ‘Next’
o Check ‘Search for the best driver in these locations’. Un-check
‘Search removable media’ and check ‘Include this location in the search’.
In the text box below type (or better copy and paste) the folder
containing the ipod driver information found in step 1 (in the example
above it was C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B),
then click Next.
You should now see something like ‘Apple ipod device driver’ or so. Continue
installing that device. Once the driver has been installed the ipod will come
to life and iTunes (if you have it open) will show it.
What security software is running on the PC? Try to reconfigure or disable it.
You can try putting the PC in a Selective Startup mode, this will bypass some security software.
If the security software is not causing the issue try the general tips in this article:
Hi, the problem I'm having is not so much like what's described above, but I wanted to repost it here as there seems to be a lot of very knowledgeable people around these parts.
After installing iTunes 8 (or probably before, I did not keep track), I noticed that my iPhone just mounted as "Jeff's iPhone" in Windows Explorer. I did not install any third-party application that would have caused it to mount as an iPhone, but I found this quite fancy:
Now, following a clean operating system reinstall (because one day iTunes just decided to keep crashing MobileDeviceHelper or some other process every time I plug my iPhone in), I installed a clean copy of iTunes 8, but now my iPhone just mounts as a camera:
I initially thought it was a Vista thing, so I ran Windows Update, but still, nothing. Anyone knows a way to get back to the first picture? The instructions about didn't do it Thanks in advance!
dude!! Thank you! I was having the same problem. After installing the Itunes 18.104.22.168 update I plugged in my iphone to find "new hardware found and installed" come out of the system tray. The iphone wasn't recognized by itunes.. Followed your instructions and now itunes is recognizing my iphone. THANK YOU for sharing your solution!