5 Replies Latest reply: Sep 19, 2008 10:47 AM by kayno
Shannon Archer1 Level 1 (25 points)
With 2.1, in Settings>General>Passcode Clock, there is the option to "Erase Data" which will "Erase all data on this iphone after 10 failed passcode attempts". Mine is set to "Yes", but is grayed out so I cannot turn it off.

How do I turn it off?

It is a cool feature, but my kids pick up my phone and try to use it all the time - it is only a matter of time before they try ten times and I'll be screwed.

Iphone - 8gig
  • Envision99 Level 4 (1,165 points)
    Mine isn't grayed out, I get the option to turn it on and off. Do you have any other special settings? Is your phone from work? If it was, did your IT admin change the settings or did settings get changed if you have it synced to and Exchange Server.

    List any extra settings or programs you installed that you think might affect this.

    It could just be something that went wrong when you update the phone.
  • Shannon Archer1 Level 1 (25 points)
    The only "special" settings on my phone are for three Apps I've installed (NYTimes, Scribble, Shazam) - but I really doubt this has anything to do with it.

    My phone is a personal (not from work) phone.

    I am syncing with my work's Exchange (for mail, contacts, calendar). To the best of my knowledge, my company is not doing any remote control of iphones.
  • Envision99 Level 4 (1,165 points)
    It could possibly have to do with the Exchange setup. Apple may have implemented a feature that when you have an Exchange account setup on your iphone, it automatically will enable the wiping feature. Give Apple a call and ask them, I'm sure they'd be glad to help out.
  • paulsalter Level 2 (465 points)
    Fairly sure this is an Exchange policy

    I have a forced 8 character passcode and the delete everything after failed attempts, I cannot turn off either
    Delete my Exchange account and both these settings are available again

    Mine is set to 6 failed attempts

    EDIT:Just had a check and it is Exchange ActiveSync that forces these options, you cannot change them

    Message was edited by: paulsalter

    Message was edited by: paulsalter
  • kayno Level 1 (0 points)
    Mine is set to on as well and greyed out.. Here is the catch. Im syncing to my companies exchange as well. For all our smart phones they request a mandatory pin and require a remote wipe after 10 failed attempts. Now if you think back to when you setup your exchange.. did it require you to put in a pin, and can your disable that pin if you wanted? if the answers are yes and no respectively then chances are your company does the same thing mine does and you would not be able to disable the erase data option unless you stop syncing to echange. Hope this was helpful..