12698 Views 2 Replies Latest reply: Sep 18, 2008 11:20 AM by David Turley1
Well that's no fun. It sounds like you simply need to call AT&T customer service and ask them to fix your voice mail. But here is something you can check on.
First use the phone dial pad and dial: \#61 <call>
You should see:
"Seeing Interrogation Succeeded Voice Call Forwarding When Unanswered Forwards to +1########## Enabled"
Where the ###'s are should be your voice mail deposit number.
If you don't, then your phone is not forwarding missed calls to voice mail. Call CS.
Now call that phone number from a normal phone.
When you hear "AT&T voice mail, we need more information" Dial:
Then your phone number (at the prompt)
Then your VM password (at the prompt)
If you can't get in to your VM box, call CS.