"Unable to connect" to voicemail??

Question

"Unable to connect" to voicemail??

Something is f-ed up with my voicemail. Callers get a message that there is no voice mail box set up for the phone, and when I try to get in and set either the default or my custom setting I get an error message saying "unable to connect, try again later."

But I'm able to connect to get email, online, etc.

Anybody deal with this and have a fix?

Thanks

iBook G4, Mac OS X (10.4.11)

Posted on Sep 18, 2008 4:26 AM

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Answer 1

RF9

Level 1

91 points

Sep 18, 2008 10:58 AM in response to Creative Loafer

Well that's no fun. It sounds like you simply need to call AT&T customer service and ask them to fix your voice mail. But here is something you can check on.

First use the phone dial pad and dial: \ #61 <call>
You should see:
"Seeing Interrogation Succeeded Voice Call Forwarding When Unanswered Forwards to +1########## Enabled"
Where the ###'s are should be your voice mail deposit number.
If you don't, then your phone is not forwarding missed calls to voice mail. Call CS.

Now call that phone number from a normal phone.
When you hear "AT&T voice mail, we need more information" Dial:
#
Then your phone number (at the prompt)
Then your VM password (at the prompt)

If you can't get in to your VM box, call CS.

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Answer 2

Sep 18, 2008 11:20 AM in response to Creative Loafer

I had this same issue when I first got my phone. Call ATT and they had be do a reset by holding power and home button till phone went off. Restarted and all was well.

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