11686 Views 6 Replies Latest reply: Mar 26, 2009 7:45 PM by motrek
Just use this article to verify you have the SIM and card holder lined up correctly.
If you are lining it up correctly and the issue persists, the iPhone may need hardware repair. Make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
I definitely have the card and tray lined up correctly. I've ejected it and reinserted it a dozen times before and nothing has gone wrong until now.
Ejecting it went smoothly this time too, I didn't get the impression that anything was breaking in the process at all.
It seems like if it was this easy to get it to spontaneously break, this must be a common problem?? Unfortunately I can't find any information about it elsewhere.
I figured out the problem and it wasn't as obvious as I had assumed. A screw came loose in the phone and when I slid the SIM tray out, the screw dropped into the slot and lodged itself in there, preventing the tray from being re-inserted.
This problem seemed to occur simply through normal use of the phone, which is disconcerting.
Maybe I can offer some general advice to all iPhone users, which is don't take out the SIM card tray unless you absolutely have to, and if you do, maybe keep the device vertical while it's out.
Sorry for the late reply guys, I wasn't "observing" this thread anymore.
I sent my phone to iResQ (iresq.com)... they took the phone apart and fixed the loose screw. I believe the total cost was under $50 but now I can't remember exactly.
I was not about to open the phone myself... I did some research and apparently it's almost impossible to open the phone without damaging the metal backplate. Even iResQ sent my phone back with a replacement backplate.