13 Replies Latest reply: Dec 6, 2008 10:54 PM by WarzauWynn
jasondelgado Level 1 Level 1 (0 points)
Everytime i open i tunes i get this 13010 error? I'm using Vista. Any ideas? I have deleted all traces of iTunes and reinstalled but that doesn't seem to work either.

Windows Vista
  • 1. Re: iTunes 13010 error?
    kristimyers Level 1 Level 1 (0 points)
    I am getting the same error on iTunes 8 running on Win XP. It started today, after upgrading iTunes, restarting my computer, adding some new music and connecting my iPod to update.

    I tried uninstalling and reinstalling and disconnecting my iPod, but I still get error 13010 and iTunes won't launch.

    Any help would be appreciated. Also posted this in response to another post in the forum.
  • 2. Re: iTunes 13010 error?
    johnnievennice08 Level 1 Level 1 (0 points)
    I had a similar problem however, I was getting error 13026. I tried to erase then reinstall iTunes but that didn't work. I wound up speaking with someone at apple tech support and they had me delete everything associated with apple on my PC. Basically I deleted iTunes, Mobile Me, Safari, and all of my songs (i backed these up on an external drive before I deleted them). Once this was done, I reinstalled iTunes and so far everything is working fine.
  • 3. Re: iTunes 13010 error?
    Oddest Ever Level 1 Level 1 (0 points)
    I am about to give up on the iPod entirely.

    Until Vista, I never, EVER, had a problem with my iPod.

    But my WindowsXP PC suddenly stopped connecting to the Internet (a design flaw in my Compaq, it turned out). I had to send it in, and I was told that it wouls be six weeks until my PC was returned and that its contents would be wiped. So I bought another laptop to transfer my files before it was sent in. Turns out, I got my Compaq back in four days and nothing was wiped. So now I have two laptops -- a Windows XP and a Vista. I transferred my music files to the Vista laptop because it had double the memory...

    Using my iTunes on the Vista computer, I had a good month after I transferred files. But ever since -- no doubt due to "updates" -- I've had nothing but problems. 1500 songs have vanished on my iPod. They are on my computer -- nut I get an error message when I attempt to update my iPod.

    Now, today, I cannot even open my iTunes, thanks to the 13010 error message.

    I have done nothing.

    Apple constantly updates my computers and other equipment and make them not work.

    I am angry.
  • 4. Re: iTunes 13010 error?
    polydorus Level 6 Level 6 (11,950 points)
    For the 13026 error try deleting the file "iTunes Library Genius.itdb"

    I don't know if this error is related in anyway to the 12010 error.
  • 5. Re: iTunes 13010 error?
    polydorus Level 6 Level 6 (11,950 points)
    I see I mistyped 13010 in my last post.

    I wonder if anyone tried deleting the Genius library file suggested for 13026.

    Looking round I found one post suggesting 13010 is a library problem.

    Try recreating your iTunes Library according to the method in this article:
    http://support.apple.com/kb/HT1451

    The only modification I would make is that instead of sending the old iTunes Library.itl to the recycle bin, drag it to the desktop - you may want to put it back.

    When you use this method, iTunes should open and create an empty library - if you still get the same error, it wasn't a problem with your library file and you can put the two files you dragged out back in the iTunes folder.
  • 6. Re: iTunes 13010 error?
    jasondelgado Level 1 Level 1 (0 points)
    I can confirm i tried the iTunes library solution and it worked
    Thank you!!
  • 7. Re: iTunes 13010 error?
    polydorus Level 6 Level 6 (11,950 points)
    Thanks for the feed back.

    The original came form the Mac form after some time on the phone to Apple who eventually realised it was a library issue.

    I wasn't sure if it was the same on Windows.
  • 8. Re: iTunes 13010 error?
    adamhooch Level 1 Level 1 (0 points)
    I'm getting a error code 13026 when i try to open Itunes. At first I only had the songs i paid for on my I-pod. The ones I downloaded from CD's are not there. Can someone tell me if the are saved any where on my computer. Thanks
  • 9. Re: iTunes 13010 error?
    ta3jin Level 1 Level 1 (0 points)
    I had the same problem and i deleted that genius file and now my itunes works again! thanks man.
  • 10. Re: iTunes 13010 error?
    Ken Greene Level 1 Level 1 (0 points)
    I fixed this on my Windows XP machine by doing the following:

    1 - Stop any existing itunes.exe and ituneshelper.exe applications running - you can use Windows Task Manager to do this (press CTRL + SHIFT + ESC at the same time to start task manager). In Windows Task Manager click on the Processes tab, select any itunes.exe or ituneshelper.exe instances running and click end process in the bottom right corner.

    2 - Delete the "iTunes Library Genius" (.itdb) file from C:\Documents and settings\yourUsername\My Documents\My Music\iTunes folder (or just My Music\iTunes.

    3 - Start iTunes again, it will recreate the genius file you just deleted, and this time it won't crash every time you try to start iTunes!
  • 11. Re: iTunes 13010 error?
    iantearle Level 1 Level 1 (0 points)
    Itunes error 13010 on Apple Mac, used above comments and deleted Genius itdb and Library Extras itdb and it loaded.

    I wonder if this has anything to do with the library being stored off the mac on a wireless or seperate storage device, mine is on a network harddrive accessible via wireless, I have had many problems, all seemingly fixable doing it this way, but problems all the same.
  • 12. Re: iTunes 13010 error?
    spiffking03 Level 1 Level 1 (0 points)
    I'm on a Mac too and I'm using external storage. I'm smelling a bug
  • 13. Re: iTunes 13010 error?
    WarzauWynn Level 1 Level 1 (0 points)
    I had this error too just now and deleting the genius files did not help, nor the extras. Only when I deleted the temp files that were in that directory did it work.