Issue with SMTP

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Level 1

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Issue with SMTP

Hi there,

I've got an issue with my SMTP server. Strange thing that it is no problem to send an original message (new message) but when I'm gonna to reply to a received mail (reply or reply to all), Mail is showing an pop up window with comment that it is not possible to send this message via SMTP.

Any clue on this?

Thanks for your help

-Pat

MacBook Pro, Mac OS X (10.5.5)

Posted on Sep 19, 2008 1:24 AM

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Answer 1

Mulder

Level 6

8,990 points

Sep 19, 2008 7:11 AM in response to Pat4153

No, Mail has no such message. We need the exact text of the message, not paraphrased. I suspect the server you are attempting to send through either does not recognize your account information as valid, or a problem with the mail server itself. Who is the email provider, what are your current settings for both your Incoming and Outgoing servers (server name, port numbers, authentication method and SSL staus)? More details.

Mulder

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Answer 2

Pat4153 Author

Level 1

0 points

Sep 19, 2008 10:41 AM in response to Mulder

Thanks for answering so far. Here we go: The full message on the pop up is saying:

+Cannot send message using the server smtp+
+The server “smtp.hispeed.ch” cannot be contacted on the default ports.+
+Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be delivered.+

The email provider is hispeed.ch (local provider in my hometown of Basel).

Settings as followed:
Incoming:
Account type: POP
Description: pop.hispeed.ch
email adress: myname@hispeed.ch
Full Name: my name
Incoming mail server: smtp.hispeed.ch
Port: 110
SSL: none
Authentification: Password

Outgoing Mail Server (SMTP): SMTP
check at box +use only this server+
Descritption: smtp
Server Name: smtp.hispeed.ch
Using default ports (25, 465, 587)
Using SSL
Authentification: none

Hope this will help. Thanks again for your help

-Pat

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Answer 3

Mulder

Level 6

8,990 points

Sep 19, 2008 11:35 AM in response to Pat4153

You should try changing the Incoming mail server to use Port 995, since it's a POP account, along with password authentication and SSL enabled. Most ISPs have abandoned Port 25 for Outgoing email since it's used by spammers to bypass actual email accounts to send their junk, so first try Port 465 and then 587 to see which one works.

Mulder

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Answer 4

Pat4153 Author

Level 1

0 points

Sep 20, 2008 7:16 AM in response to Mulder

Mulder,

it worked. Using port 587 and Mail is able to to answer to received email now.

many thanks for your help

-Pat

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