iTunes Error (13026)

Question

iTunes Error (13026)

I just installed the latest version of iTunes the other day and it worked fine however, today, I went to open iTunes and I got the following message:

-The iTunes application could not be opened. An unknown error occurred (13026).

Any ideas or suggestions on how to fix this would be greatly appreciated.

thx

Dell XPS M1530, Windows Vista

Posted on Sep 19, 2008 8:25 PM

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Answer 1

Katrina S.

Level 7

24,131 points

Sep 19, 2008 8:46 PM in response to johnnievennice08

I googled +itunes 13026+

You might try deleting the file "iTunes Library Genius.itdb", assuming you had enabled Genius at some point.

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Answer 2

Sep 20, 2008 12:15 AM in response to Katrina S.

I just had a similar (scary) problem with iTunes refusing to open on Vista with an error 13026 as well, even after removing and reinstalling iTunes completely from scratch. Your suggestion of deleting the "iTunes Library Genius.itdb" file appears to have instantly solved my problem and I can now launch iTunes again. Many thanks.

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Answer 3

Katrina S.

Level 7

24,131 points

Sep 20, 2008 12:18 AM in response to Andrew Bogan

You're welcome!

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Answer 4

Sep 20, 2008 2:52 AM in response to Katrina S.

Worked perfectly

Bless you 🙂

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Answer 5

jm3115

Level 1

0 points

Sep 20, 2008 7:15 AM in response to Katrina S.

One simple question: How do you delete the Genius file...I am getting the same (13026) message and can't find the file to delete...HELP

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Answer 6

Sep 20, 2008 12:35 PM in response to Katrina S.

Katrina,

Thanks for the info. I've tried to delete the file but I still get the error as the file is still in my iTunes folder even after I delete it. Any suggestions on how to take care of this? Is there a Vistas setting that I need to adjust?

Thanks.

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Answer 7

tymj

Level 1

0 points

Sep 21, 2008 7:31 AM in response to Community User

I can't even find the file. I've tried everything

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Answer 8

pcbye

Level 1

0 points

Sep 21, 2008 8:52 AM in response to tymj

I found the file in (Windows):

C:\Documents and Settings\ userid\My Documents\My Music\iTunes

(substitute userid with your ID)

And it fix the problem immediately for me too.

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Answer 9

Katrina S.

Level 7

24,131 points

Sep 21, 2008 10:39 AM in response to johnnievennice08

johnnievennice08
Close iTunes, and search all your hard drives for "iTunes Library Genius". Perhaps you have more than one copy, if you use multiple iTunes libraries.

Make sure you have FULL control in Vista over the parent folder where it resides.
How to Take Ownership and Grant Permissions in Windows Vista

Now try deleting it again and restartng iTunes.

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Answer 10

Sep 23, 2008 1:26 PM in response to pcbye

I deleted the library and it worked.
I had a hard time finding it.

finally it was on the network drive under my user name.

h:\userid\userid's Music\iTunes\iTunes Library Genius.itdb

I am glad it is back.

Thanks pcbye!

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