Outgoing email problem with Cogeco provider

Question

Level 1

8 points

Outgoing email problem with Cogeco provider

Hi all,
I'm having difficulty getting my iphone to send emails using Cogeco service provider. I have no problem receiving email from my Cogeco account however whenever I try to send an email, I receive the error

"The connection to the outgoing server "smtp.cogeco.ca" failed."

The following are my settings for my outgoing server on the iphone:

Host Name: smtp.cogeco.ca
User name: (my user id)
Password : (my password)
Use SSL : OFF
Authentication: Password
Server Port : 25

I've tried calling Cogeco tech support but they weren't very helpful apart from retelling me the info above.

I'm using the standard email application that came with the iphone.

Anyone have any suggestions?

Thanks for your help!

Windows Vista

Posted on Sep 20, 2008 4:13 AM

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Answer 1

tokatta

Level 3

869 points

Oct 24, 2008 7:33 AM in response to kgregoire

Yes, many ISPs don't let you access their outgoing email servers (SMTP) unless you are on their network (at home). Using Rogers or ATT built in SMTP servers is the only way to get around this problem. It has no effect on your email address.

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Answer 2

Sep 20, 2008 5:10 AM in response to dcisw

Try using 587 for the SMTP server port instead of 25.

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Answer 3

dcisw Author

Level 1

8 points

Sep 20, 2008 6:07 AM in response to Allan Sampson

Thanks, but it still doesn't work. Cogeco did confirm port 25 is correct.

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Answer 4

Sep 20, 2008 6:11 AM in response to dcisw

Are you accessing this email account with an email client on your computer such as with Outlook or Outlook Express and if so, are you able to send messages with this account using the same SMTP server settings with the email client on your computer?

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Answer 5

dcisw Author

Level 1

8 points

Sep 20, 2008 7:05 AM in response to Allan Sampson

Yes, I'm using Windows Mail in Vista and have no problem sending or receiving emails with this account. I've tried to replicate all the server settings from Windows Mail on the iPhone and it's not working.. That's what's puzzling me!

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Answer 6

Oct 24, 2008 7:25 AM in response to dcisw

I had this same issue with my cogeco account - yours may already be configured like this but what I had to do was this:

In Settings, select Mail, Contacts, Calendar. Then select your cogeco mail account, select Outgoing Mail Server. Turn on "Rogers SMTP Server". That did it for me. Hope this helps.

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Answer 7

Nov 19, 2008 4:17 PM in response to tokatta

Thank you very much. This solution worked for me. I turned on Fido server and turned off cogeco on my iPhone.

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Answer 8

Nov 19, 2008 4:52 PM in response to D Papacosta

I spoke too soon. After I "fixed" it as above, I could send but not receive mail. Now I have changed it back. Can receive but not send. Solution would be welcome.

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