4 Replies Latest reply: Mar 3, 2009 9:29 AM by cruisingjack
jeromieg Level 1 Level 1
I have read several different posts about creating contact groups to tranfer between iTunes8 and my iPhone 3G v2.1.

I have tried all of them and no matter what I do, whether it was Outlook 2007 or the Windows Contacts, I never get the option to select groups.

When I open iTunes, I go to the Info tab. Sync Contacts with Outlook is selected, and the radio button for All Contacts is selected, but the other radio button for Selected groups: is grayed out as well as the box below and I cannot select it.

I assume that this is telling me that iTunes does not see any groups in Outlook 2007 to sync, but I have created several test groups in different manners and this is always the case.

Anyone have ideas? I have several hundred contacts and would love to have about 5 or 6 groups so that I can find them easier, even though the finger slide is pretty easy, I just want better organization and I would imagine that with a phone that is so full featured, that there must be a way to do it.

Thank you,

Dell Dimension, Outlook 2007
  • santacruzuser Level 1 Level 1
    Hi Jeromie. I'm having the exact same problem. Let's hope somebody comes along and gives an answer.
  • bflemin Level 1 Level 1
    Yep, I'm having this problem too. My wife and I have two iPhones and I have created a new calendar and contact group for her, but so far itunes refuses to recognize this. Anyone else having this problem?
  • DainBramage1 Level 1 Level 1
    How did you create your groups? I'd like to do the same, and came across some stuff in Outlook 2007's help file last night that makes me wonder if this is something that needs to be done with Business Contact Manager for Outlook? I have heard that the built-in iPhone contacts app recognizes/works with groups.
  • cruisingjack Level 1 Level 1
    I am having the same problem with my iPod Touch purchased this past weekend. I am using Outlook 2003. It appears to me that the link between iTunes 8 and Outlook is the problem. That is, Outlook is not identifying to iTunes that there are groups of contacts.

    Any suggestions?