Wacom tablet problem on OS X 10.4

Hi Judyah.

Shouldn't I have to redo my preferences after uninstalling and deleting preferences?

Yes.

Also, I still have the older version on another partition of my drive that still has 10.3, but that shouldn't interfere?

Should not enter into it unless you've somehow linked/aliased to something on that drive to do with Wacom.

I think the Uninstaller didn't remove everything. It may or may not work to get AppDelete...

http://www.apple.com/downloads/macosx/systemdiskutilities/appdelete.html

I assume you've done Disk Maintenance like Verifying the HD?

Hi judyah,

I had the same thing happen. After trying all the trouble shooting tips, (same as you), I bought a new pen from Wacom. It was the old pen... tired.

Whether this has anything to do with the 10.3 partition... possible a conflict with the drivers.

In System Prefererences you do not see: Ink ?? If so, check to see if your Handwriting Recognition is turned on.

One last idea... com.apple.ink.framework.plist Drag that file from your
/Users/Yourname/Library/Preferences folder to the Desktop. See if your pen works. If so, send that .plist file to the trash and empty the Trash. Your Mac will create a new .plist file for you.

Carolyn 🙂

Hi judyah,

You're welcome!

Since you've tried all the troubleshooting tips, maybe the "nib" is worn out. That can definitely happen... check out the Wacom site for information on that.

Also, I found this in the Wacom Knowledge Base:
Wacom Knowledge Base

Q. My tablet worked fine when I installed it into OS 10.2.7 or 8 but when I restarted it didn't work anymore. What happened?
A. There may be a problem in the kext.cache file that is preventing the tablet from working.
The following steps will correct the problem:
Uplug tablet from USB port
Uninstall driver using “remove tablet” script
Go into hard drive: system: and highlight library folder
Command+I keystroke gets info on the folder
Go to ownership/permissions… select it and unlock it
Change owner from “system” to “yourself (users name)”
Lock it back up. You will need to enter your admin password
Go into library folder and delete: “extensions.kextcache” and “extensions.mkext”
Empty trash
Highlight library folder
Command+I for get info
Go to “ownership/permissions” and unlock. Change back to “system”
Lock it again. Close window and restart computer
After system is ready. Plug in tablet
Install tablet driver and test the tablet. It should work normally when you restart as well.
Applies to these operating systems: Mac OS X

I honestly don't think this is a conflict with 10.3 on your partition if the pen worked as it should before with the partition in place.

If you use a mouse when you aren't using the pen, I'm sure you know this but I'll toss it in anyway, keep the mouse away from the tablet. I had the erratic behavior and it was my mouse too close. It never even dawned on me until found the tip in the FAQ's.

Maybe the "fix" above will help.

Carolyn 🙂

"but not now or who knows what will get written here : )" I understand LOL

I noticed on your profile you are running 10.4.10. Maybe that's a typo but if not, you might try updating to 10.4.11. Click the Apple logo top left in your Menu Bar, click Software Update ...

If you do this, run Disk Utility and Repair Disk Permissions after.

Carolyn 🙂

Woo hoo. I'm so glad you solved the problem. I've done that myself, or worse, one of my cats knocks the pen on the floor and damages the nib.

Thank you for the stars, much appreciated!

Carolyn