HP Color Laserjet CM 1312 MFP / Won't Scan!

Hello Tom:

I do not have the same printer, so I am fishing a bit.

I have read here that all-in-one devices only print when using the built-in OS X drivers. Those with that particular problem have had some success by doing what you have tried - namely installing the manufacturer's software.

You might try uninstalling the printer, and then starting over with HP's software.

My own printer is Ethernet-connected, but I do that so it is available on my little home network. candidly, I prefer Ethernet connections over USB, but that is a personal preference, not an indictment of USB.

Barry

Message was edited by: Barry Hemphill

Hi Tom

I have an IMac G5 and recently loaded leopard (os 10.5.4) Immediately my hp3030 all in one laser printer ceased to work. I called HP and they told me that they are not intending to make a driver for this printer and recommended the HP Color Laserjet cm 1312 nfi. I have installed and it will not scan. It prints and copies; does not recognise pc and is continually calibrating! Is this printer going to be a problem? I will send it back if I can't use its features- it is too expensive not to work. Please help- I am wondering what to do.

Hello spar:

Please post your question as a new thread. By "threadjacking" you tend to confuse the original issue and also limit your readership (and possible help).

Barry

Hello, I am having exactly the same problem with my CM1312 MFP nfi. I also have a brand new Mac. I feel very hard done by having spent the money for a top scanner and also having been assured that the product is Mac compatible. I have tried reinstalling the HP software several times without any more success. The scanner does work for a few days and then mysteriously stops working. HP do not have a solution. Does anybody know how to resolve this?

Hi,

I have the same problem. I have the printer printing fine with the USB cable plugged into my Time Capsule but it can't see the printer for scanning. Same problem with the USB cable directly into my iMAc. What to do? Please help!

I do not have any problem with this printer. Everything (scan, fax, print) is working fine - even using wireless.

May be you can try uninstall the printer from HP Director then install the driver again.

My printer is connected to ethernet port of a wireless router.
I have a G4 (OS 10.3.9) connect by wireless only, and a MacBook (OS 10.4) connect by both wireless and ethernet cable.

Hi again,

I can get it to work when plugging usb cable directly into the iMac. However I got it connected through my time capsule and it doesn't work then. Any help is appreciated.

Hi, you need to select de HP setup assistant in the aplication folder and get info (Apple Key+I) and check de "open using Rosetta Box". Open the HP Setup Assistant and now you see de printer via USB and all work perfect!!!

Bye...