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Q: MacBook Pro Blank Screen (Built - in & External) - continued
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Oct 10, 2008 11:51 AMby Dukka,When Apple states "may" and "some" referring to bad chips, they are actually counting on user habits, frequent vs infrequent users. The problem is "due to a packaging defect" they are ALL packaged the same way, if not it would be reflected in the affected through dates which are clearly the entire run of the product.
This fix is not good enough, Apple now admittedly knows the part is faulty so it is there obligation to provide us with a recall that is clearly a DIFFERENT/CORRECTED part.
I once owned a car that had a plastic intake manifold that would weaken and crack, therefore fail early. It cost me to have this fixed, later on I received a letter stating the weakness in this part and that the automaker was replacing all the parts with a corrected part and refunding those who had replaced them out of pocket.
<Edited by Moderator>
I bought my computer in August 2008, after apple knew it "may" be affected, they neglected to mention this selling point.
Apple needs to give us a clear solution to this problem or I'm afraid, just like the automaker, one may be provided for them. -
Oct 10, 2008 2:40 PMby Dukka,Nvidia has issued a response, bottom line, there still in denial.
"We've worked diligently with Apple, as we have done with all of our customers and partners, to analyze notebooks and determine the cause of such problems.
Our analysis shows that a failure in an Apple MacBook Pro notebook is remote. However, Apple, like other OEMs, decides on their own how to handle their warranty and repair programs, based upon their own quality standards.
Bottom line, we stand by our products, thus the reason why we set aside such a large reserve, and we have and will continue to work closely with Apple and their customers." -
Oct 11, 2008 3:54 PMby MegaJustice,Your GPU has died. You'll need a new system board. Everything works fine but the GPU is dead and will be detected as a GMA x3100. Same issue for me. I could remote into the laptop just fine to see this in the system profile.
Mine is a Macbook Pro, 17inch, Hi-Res manufactured in June 2008. Not only did it happen once and had to be repaired twice within 30 days. Same issue. They fixed it again and so far it's working fine. The repair timeline was 3 days so I commend Apple for that.
Most were complaining that those without AppleCare and a 1+ year old laptop were forced to pay for repair. Now, the policy has changed. Take it to an Apple store or call AppleCare to send you a repair box. This is happening so much that they should know what you're talking about.
Best of luck. -
Oct 12, 2008 6:18 AMby kcmanuel,You can add me to the long list of people who are happy the Apple has take notice of the problem and is offering some help.
Quick question, is the GPU failure "all or none" in nature? Meaning, does it all of a sudden one day just fail, or does it slowly fail? Reason why I ask is because about a month ago, I had attached my external monitor to my MBP like I do everyday after coming home, and I was greeted with horizontal blue lines going across my monitor, I could still see my desktop but the blue lines went across throughout the whole screen, a few restarts solved the issue. I know it's not my monitor because I connect my PS3 to the same connection via HDMI-->DVI and experienced no blue horizontal lines. It's happened at least two other times since, and I'm fearing for the worse and thinking that these are signs of the video card on my MBP failing.
Also, for those who has received their MBPs back from repair, are they all coming back with the shipping label stating it came from the Houston area? That is good news to me since I live in the Houston area, and rely on my MBP for all my Nursing School papers and lecture notes.
Any input with regards to my questions above is greatly appreciated. -
Oct 12, 2008 6:24 AMby PatrickEsq,kcmanuel wrote:
Quick question, is the GPU failure "all or none" in nature? Meaning, does it all of a sudden one day just fail, or does it slowly fail?
In my case, it was not immediately permanent. Early on, every three or four boots, it would detect the Nvidia video chip and boot with video. However, within a few days, it went to one-in-twenty boots, perhaps, and I gave up. If it fails and you happen to get a lucky boot with video, turn on screen sharing and allow VNC connections so you can get into the machine on subsequent non-video boots. -
Oct 12, 2008 6:53 AMby Peter Meininger,kcmanuel wrote:
Quick question, is the GPU failure "all or none" in nature? Meaning, does it all of a sudden one day just fail, or does it slowly fail?
I managed to revive the GPU only once when I removed the battery over night.
Counting my attempts to duplicate this I'd say there's a 1:500 chance you'll get it working temporarily.
cheers
peter -
Oct 14, 2008 6:47 AMby Heebie,It seems that standard Apple policy is to replace the faulty machine if it's been repaired 3x plus. It seems you've got a bad end of the deal or a "Genius" who's either harsh or stupid.
I will be going for my second repair soon (like next Thursday so maybe not so soon) and I will be demanding a replacement there and then, unless they can truly assure me in writing that the part they will put in my MBP will not be the same type as the last repair. I want a "new" revision of the logic board or something that will not fail and leave me without a laptop for five days. It's not on, and if you explain it to them like that, they will understand.
If Apple think they can get away by replacing people's logic boards with new inherently faulty ones until they run out of stock for the logic boards, they have another thing coming. We're not dim; we can see what they're doing.
