I had the black screen of death last night on my June 2007 MacBook Pro (clearly powered, could play a music CD and turn volume up and down, just no display), and took it into the Apple Store for a 10:30am Genius Bar appointment today, fingers firmly crossed it was covered. Lovely fella put a USB pen in the laptop to gather an error code, told me the code generated meant it was the NVidia issue, and told me the repair was free of charge. By 2pm today they phoned to say it was ready to be picked up.
Could not be happier. Under a four hour turnaround, repair would have cost over £700 with VAT. I know people can have issues sometimes with Apple devices (as indicated in this forum) but I'd never have got that level of service with any other manufacturer.
Just took my MBpro 17" to the genius bar in Cambridge UK with suspected Nvidia fault. Within minutes they had run the diagnostic test and confirmed the fault.
Without question they are now fixing it free of charge. I also had a swollen battery which I am paying to replace but they even gave me a good price for that.
On top of that they were friendly and very pleasant. I can't speak too highly of the service I got, A lot of businesses these days could learn a lot from them.
Bought my 15" MBP in June 2007. For about two months ago I started to experience the black screen problem now and then. It got worse and worse for every week and in the end the screen stayed black all the time. I checked my serial number with Nvidia and it turned out my machine could be one of those with the Nvidia card problem.
Quite hopeful I went to the local Apple reseller with my MBP who sent it to a repair center for diagnostics. Two weeks later they called me and told me it was not the Nvidia card. Repair would cost me about $1300 for a new logic board. Of course I decided not to repair it.
I'm disappointed and confused. I can't believe it is not the Nvidia card. I don't know what to do, but I don't feel like buying a new Apple laptop. I lost my faith in them.
My "summer2007 MBP" died back in september. Machine turns on but: Black screen, no chime, no light in keyboard. It was tested by Apple (paid around 92 usd for this test) and they said it was not the Nvidia issue (couldn't boot to run test) so they wouldn't change the logicboard for free. They wanted around 1500 us dollars to fix it, so I refused.
My question: Is there any reason to keep the machine in hope of Apple changing their mind on the issue? Or am I better of trying to sell it as spare parts.
Did Apple change their minds in similar cases in the past?
I bought my 15" MBP 2.4ghz in Nov. 2007. I started using an external LCD monitor with it in Oct. 2010. In Jan. 2011, I've started having the same display and boot problems that other people here are complaining about.
The problem occurs sporadically, but is getting more frequent. It seems to happen when I shutdown the computer and then try to boot. I hear the boot chime, the keyboard lights up, but the display will not light up, and the little light by the latch stays lit. I usually hear some hard drive activity.
I've tried PRAM reset and SMC reset, but neither help. Starting up in target disk mode (holding 'T'), then letting it sit for a few minutes, then rebooting sometimes works, so that method might not really be doing anything.
I took the computer to the genius bar in Jan. 2011, but they couldn't reproduce the problem (surprise), and all of the diagnostics came up negative. They said my GPU serial # is not among the bad ones from Nvidia.
Something is going on here! Based on how many people are having the same symptoms, this screams DEFECT and should be covered by Apple! I wonder if it's related to the DVI port. Maybe that component is defective. None of this started happening until I began using an external monitor.
I also purchased the 3-year AppleCare, but that ran out 2 months before this problem started. Bogus.
As I wrote earlier I had the GPU issue and took my MBP to my local Apple Repair Centre.
They swapped the logic board free of charge so now I have a kinda new laptop. They even cleaned it outside! The place is called Honeylight, I was in the Wandsworth branch, London.
So again, stop asking questions here, call Apple, find out if your laptop is less than 4 years old and if it is, book it in for a repair.
Even if you can manage to make it work somehow it will die on you again.
Just let the experts do the job it won`t cost you a penny.
Gotta go as I need to reinstall my whole studio again.. :S
Good luck folks.
Problem resolved! I took it to the Genius bar a second time, and this time they identified it as the Nvidia issue. It's being repaired at Apple's cost.
What I did this time, though, was wait until it was giving me problems at home, left it running (with no display), made my Genius bar appointment for the next day, and didn't turn it off. I kept it running in my car on the way to the store, and then while I was waiting for my appointment, I shut it down and booted it up to make sure I could reproduce the problem. Sure enough, still no display, and the Genius got to see it. He checked my serial # and this time they said that it was one of the numbers in the suspect batch. I don't know why the first Genius told me it wasn't. Maybe he mistyped the serial # or something.
Anyway, the problem seemed to go away once my computer cooled down. If you have problems getting the Genius bar to identify the problem, make sure you take your computer there while it's actually malfunctioning.
You can add me to this growing list. I cam home from work the other day and my 2008 MBP was asleep never to wakeup again. Took it in to an Apple Authorized repair center the guy there said it wasn't the Nvida problem Waiting for it to come back from Apple with a new Motherboard. I have an old Mac book that I bought new 7 years ago and paid 1/2 of what my MBP sold for new so to have something for less than 3 years and have it go bad really doesn't me me happy. Apple are you listening?
Same problem for me.... replaced the logic board with rev 2 no question asked.... but my question is, is it going to break again through time? I know its not apple's fault...but what happens if its broke again? i expect at least 5 years from this kind of machines... if its broke again i will not be able to buy any apple machine again coz i'm not that rich to spend £2000 every 3-4 years and so on.... can any one please confirm that rev 2 logic board is free from that fault!!!
cheers...sorry for my bad english.....
I'm having this same problem with my refurbished Macbook Pro 13" from April 2010. It's brand new, I got it yesterday, and it refused to wake from sleep properly the first time I put it to sleep. It seems to have all the same symptoms - I can hear the computer running, the LED is not flashing, yet the screen is black. The only way to fix it is to hold down the power button for at least 30 seconds before it "clicks" off.
If anyone has a quick fix, help please! I read through 20 pages of this thread before giving up and posting. I have 5 term papers due, and this new mac was supposed to be the saving grace after my old macbook died.
...and the list goes on... My MBP went into black/blank screen mode a few nights ago and any attempt at reviving it has been futile since. I'm sitting for the 3-day July 2011 CA Bar Exam and was counting on using this laptop to take it. I can't even resume bar review because the screen went kaput just before I could sync my bar review files to iDisk <siiiiigh> - I'm just glad that the problem surfaced now and not on a date precariously close to exam week. I'm also thankful to have found out via this thread that the issue was not a cause of my own doing. My system chimes when powered on and sometimes the keyboard lights illuminate, but the screen remains completely dead. I am going to the Apple Store this weekend and will not take no for an answer.
Apple haven't solved the issue, they replace faulty boards with faulty boards.
My 17" MBP is on board 3, all previous ones the nvidia gpu has died. No int or ext display (display via a displaylink usb adapter shows machine boots and system profiler doesn't show ANY graphics card)
Not happy as i know this is manufacture fault and will happen again, though the repair extension will end and the mbp will be junk.
My 2009 MBP 4.1 has been having sporadic / intermittent black screens during operation. The volume and caps lock keys still work, but the brightness keys just make the black darker or brighter. If I leave it powered down for a few hours it the display will come back (after a hard reset). When I boot into safe mode the screen also returns for while. So far the external display port is always working.
I took it to the Sydney Genuis Bar and during the Nvidia test the screen came back and the test passed (so no replacement for me). About an hour later the black screen came back. I'm stunned at how many people suffer similar problems.
I'll take it back to Apple next time it fails.