Error code 13...

Question

Level 1

8 points

Error code 13...

Ok when I tried to upgrade my iphone to the new 2.1 version, it was almost complete, like 3/4ths done and then it stops updating and my iphone screen turns back to the white usb plug and arrow pointing twords the itunes logo.

I just got through trying AGAIN and now it says "The iPhone "iPhone" could not be restored. An unknown error occurred (13)."

I ALSO went to help and ran a diagnostic. It says it can not find my iphone....

I have the up to date itunes, I have tried restoring so many times.....

Any help would be incredible. Thanks!

iPhone 3G, Windows XP, The iPhone "iPhone" could not be restored. An unknown error occurred (13).

Posted on Sep 30, 2008 12:07 AM

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Answer 1

modular747

Level 6

19,662 points

Sep 30, 2008 12:18 AM in response to obee-one

You already started another thread about your problems updating to 2.1. Why don't you read and try the suggestions posted there.

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Answer 2

Sep 30, 2008 12:23 AM in response to modular747

...busted! 🙂

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Answer 3

obee-one Author

Level 1

8 points

Sep 30, 2008 12:41 AM in response to obee-one

-.- in case you didn't realize, this is a different error including NEW problems. I made this new one because the older one did include some of this stuff. The only thing that ties this into my older topic is simply that the new update jacked it over.....

Thank you for adding to my frustration.

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Answer 4

obee-one Author

Level 1

8 points

Sep 30, 2008 12:45 AM in response to obee-one

Yet another error..... Error code (6)

It happens when I try to do the restoring as well....-.- God this is freakin bs.

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Answer 5

modular747

Level 6

19,662 points

Sep 30, 2008 1:04 AM in response to obee-one

This is all part of the same problem. The names of the error codes change to protect the ignorant. Are you using a USB port directly from the PC (not an external hub)? Did you uninstall and reinstall iTunes? If none of this helps, you'll have to go to the Genius Bar at an Apple store to find out what's wrong with your iPhone.

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Answer 6

gilesjuk

Level 2

195 points

Sep 30, 2008 2:45 AM in response to obee-one

There's millions and billions of potential hardware software combinations on Windows. Different USB chipsets, different mother boards, patch levels, drivers etc.. etc..

Should Apple test every single possible combination and have the iPhone 3G ready in 50 years time?

You might post your hardware configuration and installed software as this offers clues. Many firewalls and anti-virus programs install hooks into various parts of Windows that can cause problems.

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