3 Replies Latest reply: Oct 3, 2008 7:20 AM by Codeus
Codeus Level 1 Level 1 (10 points)
Hi there,

I have mailbox quotas enabled on a 10.5.5 server, clients who go over 90% of quota get a mail each day telling them to delete mail etc, all seems to work fine in that respect.

However, when they actually try to delete messages they receive the error: -

The message "<message subject>" could not be moved to the mailbox "Deleted Messages - IMAP Account. The IMAP command "UID COPY" (to Deleted Messages) failed for the mailbox "INBOX" with server error: Over quota.

I realise this is to do with deleted messages being set in mail preferences to be stored on the server, but since that is the default setting for new accounts, we have several hundred users, most of which would be incapable of changing the setting on their own (our users are children with learning difficulties).

Is it possible to change this behaviour? I didn't see this problem under 10.5.4 but maybe it just wasn't reported.

Or maybe a way to change each users deleted messages location setting via the WGM > Preferences > Details panel?

Any advice much appreciated

Intel Xserve, Mac OS X (10.5.5)
  • Codeus Level 1 Level 1 (10 points)
    It doesn't look like it is possible via WGM to switch to a local trash mailbox. Adding com.apple.mail.plist and setting StoreTrashOnServer to "NO" in there appears to have no effect. I guess the next stop is to work out an xsl template we can use to modify each user's plist files directly. What fun.

    Is anyone else having this problem?

    Being over-quota never stopped users from moving items to trash, and then emptying the trash until now. Our server was previously 10.4.11, migrated (not upgraded) to 10.5.4 in July but only now, since 10.5.5 are we seeing this behaviour.
  • Paul Vail Level 1 Level 1 (140 points)
    Can they delete if you activate POP and set up a temporary POP account to purge some space on the server? Take one account and experiment. Once the account is cleared out, fill it back up, see if the behavior remains. If so, document everything and submit as a bug report to Apple.

    If it worked OK in 10.5.4, but not since the last update, and you've run all of your disc routines, sounds like it could be a bug. Do the logs tell you anything useful when the deletion fails?
  • Codeus Level 1 Level 1 (10 points)
    Hi Paul, thanks for your reply.

    Pop works fine and clears out the account no problems, same issue comes back on imap once quota is exceeded again.

    Server logs don't show any comment even on debug.

    Will try setting up a test server and see if the same problem occurs.