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User profile for user: Samizdat
Samizdat Author
User level: Level 1
8 points

Help -- No Devices appear in iTunes

I no longer have a "Devices" section listed on the left-hand side of iTunes. My ATV is version 2.1 and my computer is running Windows XP SP3. Everything was running fine until recently, about the time I upgraded to iTunes 8.0.0.35. On the ATV when I try to connect to my iTunes library I am given a 5 digit code, but there is no place for me to input the code in iTunes. The ATV is definitely connected to the network: I can see movie trailers on it, and from my pc I can successfully ping the ATV's IP address. I have already tried uninstalling and re-installing iTunes 8, and also doing a complete Factory Restore on the ATV, and still I see no Devices. As I said it was all working fine until recently and now I'm stumped. This is all getting pretty frustrating as I've already spent a fair amount of time trying to get it to work. I see others have had similar problems but there doesn't seem to be a single solution; for some the factory restore did the trick, but not for me. What else can I try? Is anyone from Apple listening -- is there something wrong with iTunes 8?

homebuilt windows box, Windows XP Pro

Posted on Sep 30, 2008 4:23 AM

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10 replies
User profile for user: Samizdat
Samizdat Author
User level: Level 1
8 points

Sep 30, 2008 6:00 AM in response to Rudegar

Thanks, I forgot to add: Under Edit->Preferences->Apple TV, I have "Look for Apple TVs" checked, but nothing appears in the "Apple TVs connected to iTunes" window. On the Sharing tab I have checked both "Look for shared libraries" and "Share my library on my local network". I'm not sure what to look for on the Devices tab, as I don't see anything related to ATV.

I see mentioned in the tech support sections something about making sure UDP port 5353 (Bonjour) is open on my firewall. I am looking into this now, but I know it had been working until recently with whatever settings my firewall currently has. Also I know that the Bonjour service is indeed running on my computer.
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User profile for user: Rudegar
Rudegar
User level: Level 10
170,640 points

Sep 30, 2008 6:16 AM in response to Samizdat

I would check look for remote speakers connected with airtunes
in devices


also you say adding the appletv thing in pref's
was not on

if you factory reset the appletv it would not show up untill you enter the
type in blabla new 5 diget code from the atv then it should show up
shortly after in device where you should be able to type in the code

after that it should show up shortly after itunes start even when suspected
which my atv is always when i dont use it
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User profile for user: Samizdat
Samizdat Author
User level: Level 1
8 points

Sep 30, 2008 6:31 AM in response to Rudegar

Hi Rudegar, "Look for remote speakers connected with Air Tunes" on the Devices tab is indeed checked. To be clear, on the Apple TV tab "Look for Apple TVs" is and always has been checked. Before this problem occured, my ATV used to appear in the list above this checkbox; now it does not.

Maybe I'm missing something but doesn't the ATV have to appear in iTunes in the Devices list before I can type the 5 digit code into iTunes? I don't see anywhere in iTunes I can enter the code now. There is no Devices list any more and no sign of my ATV.
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User profile for user: DaVBMan
DaVBMan
User level: Level 6
9,280 points

Sep 30, 2008 7:00 AM in response to Samizdat

Ok just checking as I don't see it fully said.

You said you have the "Look for Apple TV's" checked so that is good.
Now next step is on AppleTV tell it to sync up with iTunes (get the code on your screen and leave it open).
Then you go back to computer and see if it shows. iTunes won't show an unknown AppleTV unless the AppleTV is up and broadcasting that code check.

Just want to make sure you are trying to find it while the code is up on the AppleTV waiting to find iTunes.
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User profile for user: Rudegar
Rudegar
User level: Level 10
170,640 points

Sep 30, 2008 7:21 AM in response to DaVBMan

also some 3th party firewall or virus scanners "Norton I'm look at you!"
interfere with many of these things and should be turned off or better yet
uninstalled 😉 :P

another great way to trouble shoot to make sure the issue is not with the atv but with the network / computer could be

1. connect the atv directly using a xover eathernet cable
2. bring the atv to a friend or relatives house and see if it show up there
3. many people have had to update the firmware of their routers with newer atv updates and or itunes updates that could be a thing to look into as well
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User profile for user: Samizdat
Samizdat Author
User level: Level 1
8 points

Sep 30, 2008 7:22 AM in response to DaVBMan

That did it! I still don't know why my Devices list stopped showing up in the first place. I'm guessing now that the factory restore did solve whatever problem caused that, and that after the restore I just didn't leave up the code long enough to see the ATV turn up in iTunes (though I sure thought I had...) I actually did not know the code has to be up on the ATV in order for the ATV to appear in iTunes. Many thanks, DaVBMan!
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Help -- No Devices appear in iTunes

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