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MacBook Air no audio output device found ???????? *please help*

Dear all,

since yesterday my Mac Book Air can not find audio output device anymore, so no sound.

Its actually strange because i was running the Hardware Test (Boot + D and so on) but it does not show any failure or problem.

Could you please help me? Anybody has any idea?

Thank you
Carsten

MacBook Air, Mac OS X (10.5), Macbook AIr

Posted on Oct 2, 2008 4:29 AM

Reply
411 replies

Nov 4, 2008 3:49 PM in response to Carsten.Roth

Hello all,

Okay this is what I have got so far; no sound, no device (for sound), and videos stop playing.

I have a support plan. Apple had me reset the machine, and on the first time around I got sound. Then reboot again, and nothing.

I installed and ran OnyX, didn't help at all. I did a couple of other suggestions that other commenters wrote, no avail.

I did notice that when I went to Apples page, that I could play all of their video content, but no sound.

This only happened to me after I installed an update from Apple.

I have an appointment at the Genius bar (Apple support), and I will let you know what they did.

Good luck.

Nov 6, 2008 7:22 PM in response to Ralph Daily

We discovered something that may be coincidental or not. As mentioned earlier, every so often on a restart the sound will come back. After a while, the Safari browser will crash and the Air will have to be restarted at which point the sound is gone again. Coincidence? Also,earlier today, all of the icons at the top disappeared (not just the sound icon but also the battery indicator, the signal strength indicator, the time, etc.) but unlike the sound icon disappearing the other functions continued to operate (could still search the web even though there was no signal strength indicator). Coincidence? After a restart the icons came back -- but not the sound or the sound icon.

Nov 7, 2008 4:36 AM in response to Gary16

You're right, the first symptom for me if I'm not listening to sound is Safari starts lagging, beach balling, maybe crashes. When I restart the sound icon is gone. I haven't noticed the other icons disappearing. what seems to fix it every time is to light clean system caches with Main Menu, shut down, safe boot, and restart. Of course this is a lot of trouble.

There is some possibility the sound problem is just a byproduct of whatever is causing the crash.

Nov 10, 2008 6:18 PM in response to Carsten.Roth

I live in Toronto and I just took in my laptop to an Apple store. The guy told me that he has to order a part, and it would take a few days for the part to come in, and after that they want the laptop back for another 2-3 days (that's what they say...) Either way, it turns out the part that is being replaced is the logicboard. The core of the computer. Okay, guy, whatever you say. It's still weird though that everyone is getting a different solution to this problem. I'm very confused, but hopefully it will get sorted out. I'm still glad I can still keep my laptop while they are waiting for the spare part, though.

MacBook Air no audio output device found ???????? *please help*

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