Carsten.Roth

Q: MacBook Air no audio output device found ???????? *please help*

Dear all,

since yesterday my Mac Book Air can not find audio output device anymore, so no sound.

Its actually strange because i was running the Hardware Test (Boot + D and so on) but it does not show any failure or problem.

Could you please help me? Anybody has any idea?

Thank you
Carsten

MacBook Air, Mac OS X (10.5), Macbook AIr

Posted on Oct 2, 2008 4:29 AM

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Q: MacBook Air no audio output device found ???????? *please help*

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  • by donmanu,

    donmanu donmanu Apr 25, 2009 12:46 PM in response to uTrack
    Level 1 (0 points)
    Apr 25, 2009 12:46 PM in response to uTrack
    Same thing here. Would appreciate an 'official' response from Apple on this issue....
  • by pierredeparis,

    pierredeparis pierredeparis Apr 27, 2009 2:15 AM in response to Carsten.Roth
    Level 1 (0 points)
    Apr 27, 2009 2:15 AM in response to Carsten.Roth
    Dear Apple,

    It looks like there is over 13000 users wit the same sound disappearing problem.

    Please provide us the solution to avoid us turning away from you....

    Thank you in advance
    Paul
  • by Spirko,

    Spirko Spirko Apr 27, 2009 6:12 AM in response to pierredeparis
    Level 1 (25 points)
    Apr 27, 2009 6:12 AM in response to pierredeparis
    Paul,
    Did you read this apple user discussion thread? Just replace the audio ribbon cable (apple part no. 922-8380) The part costs $30. The solution is easy and inexpensive.
  • by saturday21,

    saturday21 saturday21 May 4, 2009 4:13 AM in response to Carsten.Roth
    Level 1 (0 points)
    May 4, 2009 4:13 AM in response to Carsten.Roth
    the sound on my mackbook air has gone,it just wont turn on,what can i do?
  • by CarverJoe,

    CarverJoe CarverJoe May 6, 2009 10:48 AM in response to CarverJoe
    Level 1 (0 points)
    May 6, 2009 10:48 AM in response to CarverJoe
    Hopefully final followup. Replace the flex cable as others have indicated and my sound is back!! Hopefully it will stay.
  • by nvs9,

    nvs9 nvs9 May 14, 2009 7:17 PM in response to Spirko
    Level 1 (0 points)
    May 14, 2009 7:17 PM in response to Spirko
    Hi,
    Can anyone tell me from where can I get the audio cable that you mention? I looked at ifixit but its out of stock. Is there any other place from where I can buy it?
  • by xtravgnt,

    xtravgnt xtravgnt May 17, 2009 4:49 PM in response to saturday21
    Level 1 (0 points)
    May 17, 2009 4:49 PM in response to saturday21
    Hope your air is still in warranty, or be prepared to pay a hefty price (especially if you have any little dent) or replace the cable yourself.

    This seems to be a widespread issue but one that Apple has no intentions of addressing in a recall or such.
  • by macbookproblems1234,

    macbookproblems1234 macbookproblems1234 Jun 2, 2009 4:40 AM in response to Carsten.Roth
    Level 1 (0 points)
    Jun 2, 2009 4:40 AM in response to Carsten.Roth
    I have the same problem and I went into the apple store yesterday and they said without warranty $300. Ridiculous, and the guy said this wasn't a common problem. I suggest we all call up apple and complain which I am doing later today.
  • by didme,

    didme didme Jun 3, 2009 12:51 PM in response to macbookproblems1234
    Level 1 (0 points)
    Jun 3, 2009 12:51 PM in response to macbookproblems1234
    macbookproblems1234 wrote:
    I have the same problem and I went into the apple store yesterday and they said without warranty $300. Ridiculous, and the guy said this wasn't a common problem. I suggest we all call up apple and complain which I am doing later today.

    I have same problem

    I have a similar issue, (1) I have no sound from either my internal speaker or from headphones, (2) the volume control does not appear in the menu bar, (3) opening garage band brings up an error code "Core Audio: Selected Driver not found. (-10202)", (4) in iTunes I cannot play songs (the tiny speaker icon to the left of on the song shows volume but the timeline at top does not advance), (5) same youtube issue (appears to start but stops after a second or two), (6) some other video (for example ABC full episode player) will play but no audio.

    How does it solve?
  • by MelanieAnn,

    MelanieAnn MelanieAnn Jun 6, 2009 7:49 PM in response to nbirnes
    Level 1 (0 points)
    Jun 6, 2009 7:49 PM in response to nbirnes
    Exact same here, just got back Macbook Air back from Apple Store, they replaced the logic board, and said it was fixed--husband brought it home-it's STILL got the same problem!!! The stupid Apple store has had this computer almost as much as I have. I have the Apple Care warranty, if it's not good for getting a lemon replaced, what's it good for? Apple needs to replace this POS, I paid too much, what with all the extras, to have to put up with this and the other problems I've had.
  • by xtravgnt,

    xtravgnt xtravgnt Jun 8, 2009 4:51 PM in response to didme
    Level 1 (0 points)
    Jun 8, 2009 4:51 PM in response to didme
    Pray that you are still in warranty if not get ready to pay out the rear for the repair. Either that or try to find the cable and replace it yourself if you can find anywhere that actually has the parts in stock.
  • by asch,

    asch asch Jun 16, 2009 10:35 AM in response to xtravgnt
    Level 1 (5 points)
    Jun 16, 2009 10:35 AM in response to xtravgnt
    I had the same problem for days...no volume output, no volume icon, no iTunes songs...

    Just install Mac OS DVD's and format your hard drive (the one from the old computer). Then use Migration Assistant from the backup you should have. That's all. Now my speakers and iTunes are working.
  • by h4nsen,

    h4nsen h4nsen Jun 20, 2009 1:33 AM in response to Carsten.Roth
    Level 1 (0 points)
    Jun 20, 2009 1:33 AM in response to Carsten.Roth
    I've just found another possible solution for this annoying problem: http://www.macriot.com/article.php/20080718032528619
    Haven't tested it until now.
  • by h4nsen,

    h4nsen h4nsen Jun 20, 2009 2:21 AM in response to Carsten.Roth
    Level 1 (0 points)
    Jun 20, 2009 2:21 AM in response to Carsten.Roth
    Ok. This hint from above didn't work out for me. Instead Repairing permissions + reboot did the job. Now everything's working as if nothing ever even happened. So no hw, but sw issue in my case.
  • by mullettcentral,

    mullettcentral mullettcentral Jun 21, 2009 7:37 PM in response to h4nsen
    Level 1 (0 points)
    Jun 21, 2009 7:37 PM in response to h4nsen
    Arghhhh! I'm so miffed about this. The same thing happened to me today. Right after doing a software update. Now I can't get any sound to work.

    @ h4nsen - (I'm a bit of a noob) what does "repairing permissions + reboot" mean?

    Thanks
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