Carsten.Roth

Q: MacBook Air no audio output device found ???????? *please help*

Dear all,

since yesterday my Mac Book Air can not find audio output device anymore, so no sound.

Its actually strange because i was running the Hardware Test (Boot + D and so on) but it does not show any failure or problem.

Could you please help me? Anybody has any idea?

Thank you
Carsten

MacBook Air, Mac OS X (10.5), Macbook AIr

Posted on Oct 2, 2008 4:29 AM

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Q: MacBook Air no audio output device found ???????? *please help*

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  • by iBry,

    iBry iBry Oct 17, 2008 10:55 PM in response to Carsten.Roth
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    Oct 17, 2008 10:55 PM in response to Carsten.Roth
    I have the same issue with my MacBook Air also. It started today out of the blue. Both the speakers and headphones don't work, and the Sound System Preference doesn't show any output or input devices, although the System Profiler does show an Intel High Definition Audio item under the Audio (Built In) section.

    I've also reset, tried booting in safe mode, and erased / reinstalled Leopard but no luck.
  • by tlai573,

    tlai573 tlai573 Oct 18, 2008 6:40 PM in response to iBry
    Level 1 (0 points)
    Oct 18, 2008 6:40 PM in response to iBry
    Just experienced this problem as well. I was using Skype and all of a sudden, no more sound. I rebooted it, performed the commandalt+pr, and still nothing. This happened after I updated iTunes.
  • by randallm,

    randallm randallm Oct 18, 2008 7:50 PM in response to tlai573
    Level 1 (0 points)
    Oct 18, 2008 7:50 PM in response to tlai573
    Same here as well. Maybe it's a firmware thing. Has anyone tried to reapply a firmware patch? Can this be done? Please advise.
  • by Lu Wi,

    Lu Wi Lu Wi Oct 22, 2008 4:00 AM in response to randallm
    Level 1 (0 points)
    Oct 22, 2008 4:00 AM in response to randallm
    Same issue with me, more or less upon updating to iTunes 8, but also around same time as updating to 10.5.5. Discovered today (22 October 08). Everything I read above leads me to believe that this is a software issue. My exact situation:
    1) no sound icon in the top menu bar
    2) when I try to adjust audio with volume keys, I get international 'no' symbol at bottom of volume slider icon
    3) in audio control panel, I get 'no output devices found'

    Here's hoping Apple can cook up a patch soon. (Surely they use their own computers and will have had the same problem?)
  • by DegM,

    DegM DegM Oct 22, 2008 4:21 AM in response to Carsten.Roth
    Level 1 (0 points)
    Oct 22, 2008 4:21 AM in response to Carsten.Roth
    Same problem as everyone here, I did some research on the Error code, its a low level problem with the firmware on the chip. I have had my board replaced and I land up with the same problem coming out of sleep mode, I have been able to fix it with Onyx clearing the cache's but sometimes it works and sometimes it doesn't, I am convinced it happens when writing or saving to the chip when coming out/in of sleep mode no fix that I can see...other than this Onyx things..anyone have any other tools that might be of use...
  • by cletessier,

    cletessier cletessier Oct 22, 2008 9:59 AM in response to Carsten.Roth
    Level 1 (0 points)
    Oct 22, 2008 9:59 AM in response to Carsten.Roth
    Hey there,
    same problem here. Sound just stopped working this morning. Apple: would be elegant to address the issue asap, please. MacBook Air ain't exactly cheap!
    Thank you. Claude
  • by Lu Wi,

    Lu Wi Lu Wi Oct 22, 2008 11:29 AM in response to cletessier
    Level 1 (0 points)
    Oct 22, 2008 11:29 AM in response to cletessier
    OK, so mine is the iBook G4, not the Air, but the issue does seem to be with notebooks (I also run two desk-tops: a six-year old iMac, and one I bought earlier this year both working fine). After restarting the iBook off of the system install CD and doing a couple of re-starts, my audio is back. I don't imagine that I have solved the problem (but maybe I'll be lucky), but this is further evidence that it's software, not hardware. For those of you for whom audio has failed, do you get the start-up tone? If so, surely this indicates that the hardware is working OK. If not, the problem could indeed be hardware or software, but this looks more and more like a notebook software issue.
  • by Gary16,

    Gary16 Gary16 Oct 23, 2008 8:53 PM in response to Lu Wi
    Level 1 (0 points)
    Oct 23, 2008 8:53 PM in response to Lu Wi
    I called Applecare about the no sound issue on my Air. The tech had me first take headphones and put them in and out of the headphone jack several times to see if that would do anything. It did not. She then suggested I take it to the local repair center. Before we hung up I restarted the Air and there was the startup chime and the sound icon was back. However, later that night the icon disappeared again. Over the next few days it has come and gone, usually on a restart but not always. I plan to check with Applecare again soon since I have a long-term protection plan.
  • by HKSC,

    HKSC HKSC Oct 24, 2008 5:22 PM in response to Gary16
    Level 1 (0 points)
    Oct 24, 2008 5:22 PM in response to Gary16
    I am using a 2.4GHz Macbook Pro and seem to have the same problem after updating a bunch of software including iTune yesterday.

    The start up tone is working and when I boot up the computer from an earlier Carbon Cloned hard drive, sound works perfectly fine. So it's not a hardware issue, I am pretty sure.

    Those in the know, please shed some light to help solve this problem, thanks.
  • by Beto Toledo,

    Beto Toledo Beto Toledo Oct 29, 2008 3:38 AM in response to Carsten.Roth
    Level 1 (0 points)
    Oct 29, 2008 3:38 AM in response to Carsten.Roth
    I Have the some trouble.

    No sound
    No play on Youtube
    My Sound Card is on Contets Hardware
    ITunes 8.0.1
  • by jhaddadin,

    jhaddadin jhaddadin Oct 29, 2008 1:38 PM in response to Carsten.Roth
    Level 1 (0 points)
    Oct 29, 2008 1:38 PM in response to Carsten.Roth
    I'm working IT and came across a Mac laptop with the problems described above.

    No idea about getting the sound restored, but you can fix the YouTube/flash video problem by updating to the latest version of Flash:

    http://labs.adobe.com/technologies/flashplayer10/

    Was there a software update from Apple at the beginning of October that caused all of this?
  • by Spectrumman,

    Spectrumman Spectrumman Oct 30, 2008 3:58 AM in response to Carsten.Roth
    Level 1 (0 points)
    Oct 30, 2008 3:58 AM in response to Carsten.Roth
    I have the same problem, no sound, no sound icon, slow or non-working videos (youtube).

    This seems to have occurred after iTunes 8 install.

    Does anyone have the fix?

    Stupid Apple. Their service simply *****. And I have the AppleCare.
  • by BigRig92,

    BigRig92 BigRig92 Oct 31, 2008 4:50 AM in response to PatQ
    Level 1 (0 points)
    Oct 31, 2008 4:50 AM in response to PatQ
    I am having the exact same problems with videos along with my sound. Because they're all happenning at the same time do you think maybe it was a problem with an apple update? ... just a thought, im not great with comps
  • by Gary16,

    Gary16 Gary16 Oct 31, 2008 7:24 AM in response to Spectrumman
    Level 1 (0 points)
    Oct 31, 2008 7:24 AM in response to Spectrumman
    This continues to be a mystery. Audio on our Air has been on and off for a couple weeks now. The past 3 days there was no audio despite restarts, etc. This morning the computer was rebooted and -- tada -- the sound came back. No idea how long it will stay or why it came back this time.
  • by Brock_Samson,

    Brock_Samson Brock_Samson Nov 2, 2008 9:16 PM in response to Carsten.Roth
    Level 1 (0 points)
    Nov 2, 2008 9:16 PM in response to Carsten.Roth
    Still no answer or solution,Does apple even care about the consumer? This problem is really getting frustrating i think it is because of the Update
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