Previous 1 2 3 Next 44 Replies Latest reply: Oct 12, 2008 10:01 AM by Clinto
Clinto Level 1 Level 1
I'm trying to burn a music CD using iTunes on my PowerBook G4. Every time I try to burn, a warning box pops up saying "The burner is in use by another application." There are no other applications running!

I have restarted the computer. I also restarted in Safe Mode (by pressing the shift key at start up), then rebooted after that. I updated to the latest versions of the OS (10.4.11) and iTunes (8.0.1), and I still get the same error message.

Any ideas about what is causing this and how to fix it?

PowerBook G4 15", Mac OS X (10.4.11)
Reply by Jrsy Man on Oct 9, 2008 5:43 AM Helpful
Have a look at the thread linked below. Some other users have had a similar issue to yours. I've included a second thread as well. Although I am not certain it applies to your situation it may still be useful information. Please keep us posted on your progress.

Burner in use

Disk Utility

All replies

  • joeuu Level 5 Level 5
    Some have had luck by:

    Repairing permissions, or

    Checking the CD/DVD pane and choosing ignore as an option for what action to take when inserting a disc.

    Joe
  • Clinto Level 1 Level 1
    Thanks for the suggestions. Unfortunately, they didn't solve the problem. (I thought that when you start up in Safe Boot mode, the Mac repairs disk permissions during the boot sequence. Was I wrong about that?)

    Anyhow, I repaired disk permissions, and I clicked the option to ignore the CD when it's inserted - and I still get the same error message when I try to burn a CD.

    Does anybody have any other suggestions? (Help! I am unable to burn CDs now!)
  • cornelius Level 6 Level 6
    Clinto:
    I thought that when you start up in Safe Boot mode, the Mac repairs disk permissions during the boot sequence. Was I wrong about that?

    See What is Safe Boot, Safe Mode? (Mac OS X)

    In terms of your specific issue: Go to Apple Menu > System Preferences > Accounts. Select the account in which you are experiencing this issue the go to Login Items. Scan the list for anything that might be tying up the CD burner.

    cornelius
  • Clinto Level 1 Level 1
    Thanks for the suggestion. I looked at the start-up items. (There is only have one user account on the computer.) The start-up items are:

    Microsoft AU Daemon
    Microsoft Database Daemon
    LCCDaemon
    System Preferences
    iTunes Helper
    iTunes

    Would any of those items be the culprit for tying up the CD burner?
  • cornelius Level 6 Level 6
    Clinto:

    Remove iTunes from the list of items and see if that makes a difference.

    cornelius
  • Clinto Level 1 Level 1
    Thanks for the suggestion. I removed iTunes from the list of applications that launch at start-up and then rebooted the computer. I installed a CD and tried to burn a playlist from iTunes and I got the same error message. I.e. the problem still exists.

    Any other ideas as to what could be causing this?
  • Silly rabbit Level 4 Level 4
    This suggestion may ruffle a few feathers on the power users, but try running Onyx. Run 'Automation' in the Onyx pane and see if it still misbehaves.



    Onyx - http://www.titanium.free.fr/pgs2/english/download.html
  • ali brown Level 7 Level 7
    Hi Clinto!

    Do not insert the CD, until you are prompted for it in iTunes.

    ali b
  • Clinto Level 1 Level 1
    Thanks for the suggestion. I downloaded OnyX and ran the Automation option. After it finished I rebooted the computer and attempted to burn a music CD. I got the same result - an error message that another device is using the burner.

    Then I followed the next person's suggestion, and something interesting happened.... (see my next post).
  • Clinto Level 1 Level 1
    Good suggestion. It didn't solve my problem - but it did lead to a new error message.

    I told iTunes to burn a CD, and I waited for it to prompt me to insert a blank disc. After I inserted the disc, iTunes started trying to burn the disc, then spat it out after a few seconds. An error message popped up that says:

    "The attempt to burn a disc failed. The device failed to calibrate the laser power level for this media."

    Now that's an interesting error message. Any ideas about this?
  • ali brown Level 7 Level 7
    clinto,

    You may need to set the burn speed lower, or use different media.
    What speeds are you using now?
    Look in iTunes Preferences, and on the media.

    Review the info here You're unable to burn a CD in iTunes.

    ali b
  • Clinto Level 1 Level 1
    Thanks again for the suggestions and support. (The Mac community is really great.)

    I read the article that you referenced. All of my settings/preferences were set as that article recommends, except that I had the burn speed set to 4x. I reduced it to 1x - the slowest possible speed - and then inserted the blank disc when prompted. I got the same error message as last time - the one about "unable to calibrate the laser".
  • ali brown Level 7 Level 7
    clinto,

    This is a long shot, but, if you know how to enable them again, delete all of the Login Items, except iTunesHelper.
    Quit all running applications.
    Navigate to HD > Users > Your Account > Library > Preferences.
    In that folder, locate, and move to the Trash:
    com.apple.DiskUtility.plist
    com.apple.iTunes.eq.plist
    Restart.

    See if it works now.
    If so, you can empty the Trash.

    ali b
  • cornelius Level 6 Level 6
    Clinto:

    The next place to go is Applications > Utilities > Disk Utility > Activity Monitor. Look at all the active processes running there and see if there is anything that could be interfering with your CD burner. You can quit/kill it in Activity Monitor.

    cornelius
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