nano resets to apple screen for no apparent reason

Question

Level 1

36 points

nano resets to apple screen for no apparent reason

Has anyone else had this problem? It has happened to me twice in the last week. I will be shuffling through songs in a playlist and it will just shut off and go to the black apple screen. It will work fine after that, but I am just wondering if anyone else has experienced this. Thanks.

Posted on Oct 28, 2005 9:43 PM

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Answer 1

donc2003

Level 1

4 points

Oct 28, 2005 10:53 PM in response to Brent Hill

I am getting a similar problem, only worse. Every time I try to access "Music" from my menu it resets to the black apple screen. I can play music now only in shuffle mode! This just started happening. If anyone knows what to do please let us know.
Thanks,
-Don

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Answer 2

Jeff--

Level 5

4,900 points

Oct 28, 2005 11:29 PM in response to Brent Hill

be careful when scrolling that you do not accidentally hold down more than the scroll

you reset the nano by holding the Menu and Select buttons down, and it sounds somehow like you are holding both btns down, which will then cause the Apple the appear, and then everything functions normally

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Answer 3

Oct 29, 2005 3:11 PM in response to Brent Hill

Just happened to me for the first time.

Brent, I did the same thing. I tried to select MUSIC and it goes dark and the Apple Logo lights up.

Also, I had trouble turning it OFF for the first time today.

If you go to PLAYLIST it works fine, but each time I hit MUSIC, I get the shut down.

Sorry we are having the same problem. Sounds like a software issue to me.

L

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Answer 4

Viper G.

Level 2

205 points

Oct 29, 2005 3:15 PM in response to Brent Hill

Then you got 2 options:

*Restore your iPod to the original factory settings (with the software you have installed on your PC or MAC) and see what happens
or
*Call Apple support

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Answer 5

donc2003

Level 1

4 points

Oct 29, 2005 11:12 PM in response to Viper G.

I restored mine to the original factory settings (be careful, it erases everything on your iPod) and it fixed the problem. I'm not sure, but I think the problem has something to do with your Nano being almost full. I never had any problems until it was completely full.
-Don

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Answer 6

Brent Hill Author

Level 1

36 points

Oct 31, 2005 1:46 PM in response to Brent Hill

The thing that bugs me is that it does not happen all of the time. The reset I have seen mostly occurs in 'Playlist' so others seeing a similar issue in 'Music' shows this is mostly likely a software problem. Has anyone taken this up with someone at the Apple store?

I will rest it to factory settings tonight and discuss it with one of the makeup wearing dudes at my local Apple store tomorrow and report back.

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Answer 7

Oct 31, 2005 6:00 PM in response to Brent Hill

Had the same problem with selecting Music and having it reset. I have isolated it to podcasts. Load a podcast=reset on selecting music. Clear podcast and its back to normal.

I restored the sw and it worked ok for a few days then the problem returned. Went to an Apple store today and the Genius told me that it was a sw glitch and he's hoping that Apple fixes it with a new release shortly.

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