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iphone frozen on itunes connect screen

i have tried all resets i know. it is stuck on a screen that shows the cable leading to a cd that reads itunes and there is a small lock on the very top in the locked position. Any ideas? This happened after i downloaded an update a few weeks ago.Thanks
Rick

Acer, Windows Vista

Posted on Oct 6, 2008 11:42 AM

Reply
13 replies

Oct 7, 2008 5:35 AM in response to ricksheltra

I went to the closest apple store 60 miles from my house. When I got there at 11 am there were at least 20 people in the store all with problems. I asked for help and was directed to an airbook where i was asked to fill out the form to make an appointment. The next available appt was 1 day later. The apple sales person told me I can not mail it back for repair it can only be done at the store. He offered absolutely no help. For a phone with such high priced service one would expect to be taken care of better then this.
I stayed up late last night re installing everything and I finally got my phone to work. It returned to normal after 3 failed attempts from the apple web site to download the data.... It is now working. Thank you to the person who responded to my problem you were the only one.
Rick

Apr 27, 2009 8:31 PM in response to bob_bucket

same exact thing happened to me.. i tried installing 2.2.1 & it crashed half way through..

I had to restore & reinstall.. the 2nd time worked - sort of... the phone was updated, now, windows doesn't recognize my iphone AT ALL!

I plug it in to the USB port & nothing happens - i'ved tried on 2 separate PCs where this was working last week. As a bonus, my mic stopped working - so i could dial out & hear the other person, but they couldn't hear me.

Tonight, I performed a reset and erase all data - now i'm completely stuck on the connect to Itunes screen with the cable & CD.

This was a replacement phone b/c my orig had other issues. I've had this only ~6months.

mine isn't jailbroken or hacked - i've played by the rules & I'm going to get screwed b/c the replacement doesn't come with a 1yr warranty like my orig.

Aug 2, 2009 1:34 AM in response to Jason L

It is all and good just to keep saying go to restore- but what about the loss of information? Does apple care? Does apple have some idea how to get my information before I wipe it away??????

Worst help system i have encountered yet! For a massive corporation like apple , no 24/7 help, no live chat help, only call during business hours for help- ridiculous- considering the amount of money we pay for apple products, the support *****. Take a leaf out of HP, they have brilliant help. I am very disappointed to find out that I now need to erase my iphone, when mine too freezed when i was performing a recommended update in itunes- as apple instructed me! Furious!!!!

iphone frozen on itunes connect screen

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