Help installing iTunes 8.1

Question

Help installing iTunes 8.1

I cannot install the latest iTunes 8.1 as I get a message "problem with this windows installer package. A program required for this install to complete could not be run". Can somebody please help me.

Windows XP Pro

Posted on Oct 7, 2008 9:09 PM

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Answer 1

Best reply

Covaloch

Level 1

5 points

Oct 8, 2008 6:31 AM in response to ronnie barker

I too have this problem. Having searched around the web, I came across this article. http://discussions.apple.com/message.jspa?messageID=5077321

I hope its of use to you, but as I am using vista, the guide doesnt show me where to find the log file in question. Please someone help.

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Answer 2

Oct 8, 2008 9:26 PM in response to Covaloch

Thank you for your reply but unfortunately I still cannot install iTunes. I have spent hours trying all sorts of things but nothing helps.

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Answer 3

polydorus

Level 6

11,967 points

Oct 9, 2008 6:29 AM in response to ronnie barker

Something to try ...

Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.

To run the program – All Programs>>Windows Install Cleanup

http://support.microsoft.com/kb/290301/

Try uninstalling any instance of Apple software update.

If you get an uninstall failure, run the cleanup utility and remove any instance of Apple software update that you find.

Download the iTunes installer and save it on your desktop.
http://www.apple.com/itunes/download/

Rune the installer from there.

Message was edited by: polydorus

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Answer 4

Oct 10, 2008 9:54 PM in response to ronnie barker

Thank you to "Dicko". I have now been able to download iTunes 8.1.

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