2 Replies Latest reply: Oct 9, 2008 6:08 AM by PT
BenjaminRoy Level 1 Level 1 (0 points)
We got the new 16GB nano and it was working fine last night. It wasn't on the charger for an excessive amount of time and is was fully charged when we last used it. I pressed and held all the buttons and nothing is coming up Any suggestions??

HP, Windows XP
  • iPodDiva Level 1 Level 1 (75 points)
    What happens if you try connecting it to the computer? Nothing? Or will it come on then?

    If the computer and iTunes will recognize it, try restoring the firmware.
  • PT Level 7 Level 7 (20,880 points)
    First step is to do a reset on the iPod.

    Slide the hold switch from OFF to ON back to OFF then immediately hold down BOTH the center and Menu buttons for a good 15-30 seconds or until it restarts with the Apple logo.

    Resetting isn't always effective once and you may need to retry it several times to get it to work.