Nano stuck on ipod diagnostics screen.

We're experiencing the same problem with a very new Nano.

It seems to be totally frozen on the dim diagnostic screen.

How do we fix it?

take a look at the following page

while it is regarding hd ipods, there may be something useful

http://docs.info.apple.com/article.html?artnum=60943

Thank you for the response, Jeff. I read the article.

Unfortunately, the "Disk Scan" is not the same as the "Diagnostics."

Diagnostic Mode is described here:
http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/

I'm guessing that the buttons got smashed when the Nano was stuffed in a bag without the Hold switch engaged, and so the iPod freaked out & crashed.

The symptoms:
- completely unresponsive to all buttons (Menu+Play reset trick doesn't work)
- connecting iPod USB to a PowerBook yields nothing; the iPod USB device doesn't even show up in the Apple System Profiler
- the iPod screen faintly shows a diagnostic menu

I'm thinking it needs to be returned to Apple for repair/replacement.

*Mars

reset is Menu and Select (not menu and play)

but if it totally non-responsive, then it sounds like it needs service

reset is Menu and Select (not menu and play)

Well, that was the problem: I was using the reset button combo from the older iPods.

Reset by holding Menu + Select reboot the Nano and it's working normally now!

Cheers 🙂
Mars

Its always the little things

glad to hear its working again

enjoy!