Comcast Port 587 Not Working

Comcast contacted me to change to port 587 because my account was sending spam. I've done this and can't send or receive email. I've restarted mail, my computer, I've checked and unchecked SSL. I've contacted Comcast and they say it's a Mac issue. I'm clearly doing something wrong, I just can't figure out what it is. I get mail on my iPhone using 587, but not my iMac. If it were possible to cut and paste on the iPhone, I wouldn't care, but need the iMac for document creation and response.

Anyone know what little thing I'm not doing that could fix this problem?

imac, Mac OS X (10.5.5)

Posted on Oct 10, 2008 9:54 AM

Reply
3 replies

Oct 10, 2008 10:13 AM in response to mcampbell

Welcome to Apple Discussions!

When doing port 587, it is wise to use your full e-mail address as your account name in password authentication, and your checking mail password for the same server as your password. Though the send mail server may differ from the receiving mail server. It might be:

smtp.comcast.net
mail.comcast.net
outgoing.comcast.net

Or you might need to try port 2626.
Or you might need to speak to a tier 2 support representative at Comcast,
and ask for your local neighborhood node name for all your internet access from your address. This sometimes ends up being the outgoing mail server on some Comcast accounts.

Oct 31, 2008 10:44 AM in response to mcampbell

I recieved a similar email from Comcast saying "Comcast has determined that your computer(s) have been used to send unsolicited email ("spam"), which is generally an indicator of a virus."

I have no idea why I recieved this (waiting for a representative from Comcast Customer Security Assurance to call me back), but I'm sure it's related to the port change from 25 to 587.

Now I've been using port 465 for secure SMTP connections for... years probably. However, the configuration for server authentication seems to have changed.

The solution was to change the username under authentication from "userxyz" to "userxyz@comcast.net". (I use my primary Comcast username, in case that makes a difference.)

The best part was when I called Comcast and they told me I had to call Apple for help configuring the Mail.app client. Yeah, it's their problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Comcast Port 587 Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.