Disk utility says SMART error but Tech Tools Pro says SMART passed

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Level 1

9 points

Disk utility says SMART error but Tech Tools Pro says SMART passed

Disk Utility on my Mac Pro (6GB ram, dual dual, 10.5.5) is saying my primary HD (a Seagate 1TB, one of three) has failed SMART. Tech Tools pro says it's fine and passes SMART (and all the other tests). I've got backups (Time Machine and tar files) and a new disk on the way. However I'd like to be able to know what exactly Disk Utility thinks the SAMRT error is - is there any way of finding our or is it opaque to the user?

Mac Pro, 6GB, Mac OS X (10.5.5), 3x Seagate 1TB

Posted on Oct 10, 2008 10:51 PM

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Answer 1

Kappy

Level 10

361,741 points

Oct 10, 2008 11:57 PM in response to John Pettitt

It's opaque to the user. DU only reports whether the drive is "verified" or "failed." You could try using the SMART Reporter utility - VersionTracker or MacUpdate.

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Answer 2

John Pettitt Author

Level 1

9 points

Oct 11, 2008 12:48 AM in response to Kappy

Thanks! I installed and ran SmartReporter - it said verified so I re-ran disk utility and n ow it's happy too. Very odd. I'm still going to replace the drive -for the $130 a new 1TB costs it's not worth the risk.

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Answer 3

Kappy

Level 10

361,741 points

Oct 11, 2008 8:53 AM in response to John Pettitt

If the drive is possible defective, then you may be able to have it replaced at no cost because it's in warranty. Most drives carry at least a 3 year manufacturer's warranty. You would contact the manufacturer about a warranty replacement if your Apple warranty has expired. If you still have Apple's warranty in effect then contact AppleCare about the replacement.

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