8 Replies Latest reply: Nov 23, 2008 9:28 AM by rammstone
schnitzelwarrior Level 1 (0 points)
Dear all
maybe this error has already been posted but I could not solve it even after several restarts (which is mentionend in another post).

I use iTunes 8.0.1, my iTunes Library is stored on a Buffalo Linkstation NAS. When I try to open iTunes, I constantly get the error message 13014. I have not the exact English translation, but in German the message is: Das Programm iTunes konnte nicht geöffnet werden. Ein unbekannter Fehler ist aufgetreten (13014)." --> unknown error 13014

I tried already to use a backup version of the library but even this wouldn't work. Then I created a new empty library locally on my macbook to check if iTunes itself works properly --> which worked.

Can anyone help me? Thanks a lot!

macbook pro, Mac OS X (10.5.5)
  • GriHingo Level 1 (0 points)
    Getting the same error
  • schnitzelwarrior Level 1 (0 points)
    I tried something else: I copied the original iTunes library file from NAS to the local disk --> now it was possible to open iTunes. Therefore I think the library file isn't corrupt. So it must be the problem with the NAS.
  • schnitzelwarrior Level 1 (0 points)
    Maybe I found a workaround which worked on my mac:
    Be sure to create a copy of the original files before and store it in a safe place before you begin!
    - create a new folder local
    - copy the iTunes library file to the new local folder
    - open iTunes and press ALT (to choose the just copied library) and wait until that Genius thing finished screening the library
    - exit iTunes
    - create a new folder on NAS
    - copy all the new files from the new local folder to the newly created folder on NAS
    - repeat the opening procedure as mentioned above but now choose the library from the new NAS folder
    - wait again for the genius...
    - if everything went through --> overwrite the original files with the files which worked before.
    I'm not responsible for any damage...
  • Jason L Community Specialists
    Hey schnitzelwarrior,

    Try resetting your PC.

    If the issue persists after reset, try the tips in this article: http://support.apple.com/kb/TS2380

  • kevmanship Level 1 (0 points)
    I had a similar problem. Just in case anyone else runs into this here is what/why it happened, and how I fixed it.

    iTunes "locked up," so I did a force quit on iTunes. Upon trying to re-open iTunes I kept getting an Unable to open iTunes error message. I looked in the directory where my iTunes library is stored and found a file called iTunes Library Genius.itdb.lock. I'm guessing this file gets deleted when iTunes quits normally, but stuck around since I did a force quit. Anyway I just deleted that file and iTunes opened as normal.
  • Learco Level 1 (0 points)
    I also had the same problem, but didn't have a 'lock'. I just deleted everything with the word genius in it. Starting up went normal from that point on. iTunes rebuilt the genius file.

    Thanks kevmanship.

  • SolitaryMan Level 1 (0 points)
    *_PLEASE HELP_*! I just joined the Group; & I keep getting inodated with emails RE: Apple Discussions on iTunes for Mac. How can I get Deleted from this for I do not own a Mac?? If I subscribed to this Mac Group, I don't know how I did it...
  • rammstone Level 1 (0 points)
    i ran into the same issue. this is what i do to circumvent:
    i have the iTunes folder locally on my mac, and created a link to my NAS only for the "iTunes Music" folder.
    since then, the message is gone.
    Additionally, iTunes is a terrible heavyweight and if you only put the music folder on the NAS, you greatly improve the performance of iTunes.
    hope that helps