11 Replies Latest reply: Jan 4, 2009 3:04 PM by Neorich
gpat Level 1 Level 1 (0 points)
I've just bought the universal dock for my iPod classic, complete with a tiny remote control...em...is it just me, or can the little remote control only adjust volume and switch between songs? I can't get it to move up and down lists, i.e. to select particular albums...kind of feel, em, what's the point?! Comments please! Thanks!

Vaio VGN-FS415M, Windows XP
  • Alan Cook Level 2 Level 2 (205 points)
    Yeah, I also just bought the universal dock - was about to take it back, thinking that there's something broken...
    Why on earth does the "Menu" button on the remote, not drive the Menu system on the iPod?? Hello, Menu -> Menu??? As you say what's the point? Is this not a modern 21st Century device? I wonder if this can be fixed by software or should I just take it back. What an opportunity Apple has missed - to impress future customers with some cool everyday technology!
  • gpat Level 1 Level 1 (0 points)
    Yep, exactly...press 'Menu'...em, does nothing.......I'll go to Apple support and raise it with them. Unless there is nothing wrong and I've spent €35 for a nice little plastic stand. Let me know if you hear anything!

  • userksky007 Level 1 Level 1 (0 points)
    I have the same problem. To my surprise (unpleasant I must say) this is by design. So, the MENU button is there just because the remote control is universal and it may work for other devices but for the iPod it does nothing. Yes, this is by design! Unbelievable, makes the whole thing useless.
  • gpat Level 1 Level 1 (0 points)
    Well, I wish they had explained that in the product overview....it was the actual reason why I bought the universal adaptor, so I could sit back and select music as I wished. Apple, I'm not impressed.
  • Bryan Mick Level 6 Level 6 (13,020 points)
    From the product overview;

    Apple Remote with iPod
    If you connect your iPod to a home stereo, powered speakers or TV set, the Apple Remote lets you experience your songs, slideshows and more from across the room. Just plug your iPod into the Universal Dock and choose a playlist, slideshow or video. Then, sit back, relax and enjoy. Ready to move on to the next song? No need to get up from your sofa--just press the forward button on the Apple Remote. Phone ringing? Just click pause, then pick up where you left off.
    *The Apple Remote offers play/pause, volume control and forward/back buttons.*

    It's pretty clear what they're claiming it does... There is clearly no mention of navigation of menus as a product feature.
  • Alan Cook Level 2 Level 2 (205 points)
    I'm sorry, I can't apologise for being critical. One does not always read the fine print before buying (Apple products usually delivering above expectation). We have reasonable expectations based on visual/mechanical cues as well as expectations of good quality with avant-garde technology based on a good record of delivery. When a product falls short of the mark of our natural expectations - we feel "short-changed" or at the least - disappointed. So here it is: device #1 (iPod) has some navigation buttons including a "Menu" button. Device #2 (Universal Dock w/remote) ALSO HAS A BUTTON NAMED "MENU". Furthermore, device #2 is sold under the pretext of "controlling" your iPod. So now, how unreasonable are we to feel "cheated" that the dumb remote's "Menu" button does NOT in fact control you iPod's Menu? So, Menu not equal to Menu. Menu = useless = dumb = disappointed. Is this not a GROSS OVERSIGHT? Looks like someone forgot to do there job before it was released to the market. It's just not what you'd expect from Apple. Never mind what the fine-print says. It's about living up to expectations, that's all
  • Chris CA Level 9 Level 9 (78,005 points)
    The Apple remote works with the iPod dock. It is not designed solely for the iPod dock.
  • Alan Cook Level 2 Level 2 (205 points)
    Hi Chris

    Do you know which came first, dock or remote? In any case do think it's terribly difficult, in fact insurmountable, to have the Menu button on the Remote invoke a remote finger press to the iPod's Menu button? Gosh look at all the button's on our TV/DVD/PVR remotes! We are looking at synchronising just five commands between the Apple remote and the Dock. Is that such a huge technological challenge?
  • Chris CA Level 9 Level 9 (78,005 points)
    The dock (without an infrared sensor) came first, then the remote, then the dock (with the infrared sensor).
  • MSchenker Level 1 Level 1 (10 points)
    Good Evening,
    I purchased a dock, and quickly returned it. The remote control is all but useless. However, it is a nice thing to have a docl that charges your iPod and also sets it up to display!
  • Neorich Level 1 Level 1 (10 points)
    "It's pretty clear what they're claiming it does... There is clearly no mention of navigation of menus as a product feature."

    Well, there should be, it should be a given!

    Sorry to be so blunt.

    But, this discussion has all but decided for me the issue of buying an apple Dock for my lovely new iPod Classic.

    That is, I won't be buying one.

    I'm currently using a Cambridge Audio Dock which cost me a mere £20 in total and works a treat.

    It's remote navigates all of the menus and even creates "Genius" playlists.

    Surely Apple should've thought this one through..

    And, while they're at it, they should create inserts which cope with iPods with cases..which, is also a common enough complaint!

    Other companies seem to be able to achieve what should be standard fayre, for the company which created the brand name.

    Apple get so much right with their products, it's about time they got their act together on these things.

    When I suggested this to an employee in one of their stores, he just shrugged his shoulders..

    Not good enough!!