Total OS freeze-up

Hi,

I joined the Mac world in July this year, and have never looked back. I have not experienced any problems with slow running or crashes...until now. I have a 20" iMac with 3GB of memory, running OS X 10.5.5 with all software updates applied.

Yeserday, while I was reading a web page in Firefox, my machine just froze up. What I mean is, the pointer disappeared from the screen and I could get no response from either the mouse or the keyboard. The infra-red remote control still worked for launching and running Front Row, but once I exited back out of Front Row, I could do nothing. I ended up holding down the power button to force the machine to shut down. Everything seems to work fine after forcing a reboot in this way.

The exact same thing has happened again this morning, again while reading a web page. (Note: I'm 99.9% certain that there is nothing harmful on either of the web pages I was visiting. They're both editorial sites I've regularly visited before.)

So, questions:

- Any idea what could be causing this strange behaviour?

- Is there any way of finding out what caused the crash/freeze (through event/crash logs etc.)?

- Is there anything I can do to regain control when the system freezes up in this way (other than force a shutdown by holding the power button)?

Thanks in advance,

Rob

iMac 20" 2.4GHz 3GB, Mac OS X (10.5.5)

Posted on Oct 14, 2008 2:47 AM

Reply
11 replies

Oct 14, 2008 3:38 AM in response to robgrayson

The problem with Safari or Firefox may be a file on the website you were accessing. Video files, particularly Flash ones may be causing some problems.

If you have lost the keyboard as well as the mouse, there are only a couple of things you can do: wait and shutdown. In the case of the latter, it may be a good idea to do a safe start (start with shift key held down), then restart after that. If it does this often, there may be some need of maintenance.

Waiting is a good idea as the problem might clear; but then you may be waiting forever. It might be useful to attempt a Force Quit of the application with Option CommandEsc as the Finder might be able to access some small amount of processor time.

If you can supply the URL of the webpages involved, someone else might look and see if there were anything untoward. As this has happened a couple of times, you might try with another browser: there are several available.

Also, to track this down, if you can try in another location (different network settings) and also, if you have the time, create a second User (not Admin) account to see if the problem happens when you are working in there -- a test account is sometimes useful for tracking down such problems.

Crash logs are accessed via the application called Console in the Utilities folder. There ought to be a crash log for Firefox: logs are listed in the left panel.

Oct 14, 2008 4:07 AM in response to Graham K. Rogers

Dear Graham,

Thanks for your reply and suggestions. I found the crash reporter logs in Console. Interesetingly, there are no crashes for Firefox, but there are repeated crashes for Handbrake, a DVD encoding program that was open in the background (though not actually doing anything) both times this happened. So I'm guessing that's the culprit.

Thanks for your help,

Rob

Oct 14, 2008 4:42 AM in response to robgrayson

Glad to have given some guidance. If Firefox is not shown, maybe it didn't actually get as far as crashing. It does not appear in my logs either, but I use it so rarely. Is there any information in the main Console log -- it is a bit dense so narrowing an event down with a time is useful.

If you suspect Handbrake to be the problem, why not test this by checking the same site/page without HB running. If there is no stop of activity, that would give you a higher probability.

Oct 14, 2008 5:20 AM in response to Graham K. Rogers

Well, just to stop your mind boggling.... I created a movie in iMovie 08 that I need to be able to play on a Windows PC. None of the formats exported by iMovie was suitable while retaining full quality, so the solution I found was to export it to iDVD, create a disc image from there, then use Handbrake to convert that disc-image into a format recognised by Windows Media Player.

Bet you're glad you asked...

Rob

Oct 14, 2008 8:20 AM in response to Graham K. Rogers

Graham,

OK, I see now why you said what you did about Handbrake!

iMovie appears to export into formats which are relatively easily viewed in Apple applications like QuickTime, and relatively difficult to view in proprietary Windows applications. The trouble is that I needed to produce video files that would run a Windows machine that's not connected to the Internet (therefore not easy to download and install video codecs) and has only Windows Media Player installed. Going through the process I outlined above is the only way I've found – I'm sure there may well be others but I haven't come across them.

Rob

Oct 14, 2008 8:49 AM in response to Graham K. Rogers

Do not assumed about letitimacy of using handbrake; it's a compressing video software that may be used totally legaly in a lot of situation. Beside, it's a great free software... with, of course, some bugs you can expect in a free software.

The point I would like to add is that I found myself in a situation where HandBrake totally screw up OS X. That happen when HandBrake is trying to access a DVD that is already in use by another application. When this occurs, hard reboot is necessary. I haven't had any other issue with using HandBrake.

If you are experiencing the same problem, pay attention to close all application that may access a DVD while using HandBrake.

Oct 14, 2008 3:46 PM in response to robgrayson

Not sure if this is related to the latest Security Update from a couple of weeks ago or not, but my Mac Pro was rock stable before and it has froze up a couple of times already. Every time it has happened, I was not doing anything specific. Once, while booting up a Windows XP VM Ware instance, second time while browsing in the itunes store. Came across this: http://www.macfixit.com/article.php?story=20081006223426431

Not sure if this is the cause or not.

Total system freezes are so **** frustrating. I thought I left that world behind when I made the move over to the Mac from the crappy Windows world. Oh well.

Just my two cents.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Total OS freeze-up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.