Why "Shuffle" may not work under Tiger
Here is why your iPod "Shuffle" may NOT work under Tiger 10.4.1.
Spent 2 hours on the phone with Apple Tech. Support regarding the issue of "unknown error has occurred", when inserting Shuffle USB on Tiger 10.4.1 system. First talked to someone in India, very nice, did all the things I tried before, once again. Then waited another 15 minutes to be transferred to Baltimore MD, to speak to a nice young kid in product support. Tried mostly the same stuff. You know, erasing the iPod in "Disk Utility", letting it create an "auto playlist" etc.
First you should know that this same Shuffle 512mb unit works perfectly fine if I boot from my "cloned" firewire drive that was my backup of Panther 10.3.7, before I did the basic Tiger "update" to 10.4, which was then upgraded to 10.4.1. Hopefully you were smart enough to clone your last system to another boot-able drive?
There, in Panther 10.3.7, was iTunes 4.7.1, and the iPod updater was the current one dated 2005-03-23. And it works as it should.
Does NOT matter if you upgrade to iTunes 4.8 on Tiger either. As it turns out the final tech. support fellow said one of his coworkers had the same issue. And the answer is:
"Upgrade to Tiger using archive and install". That's it folks, and shows why many are not seeing this particular problem, symptoms of which are:
Not being able to run the iPod Updater and having it see the Shuffle.
Not being able to play music from the Shuffle.
Clicking the play button on the Shuffle and getting the blinking "orange/green" light, meaning PROBLEM.
While many do a "clean install", or "archive/install", they most likely will not have this particular problem. I have over 300 applications and simply cannot afford to do either of those upgrade procedures to Tiger. I can only hope that Apple bothers to somehow fix this issue which is most likely some leftover file amongst the millions that are left behind during each simple upgrade to the next OS. I still have my iPod Mini and will take the loss here as a solution is doubtful for the small minority like me. But I did want to share this with those that do not have the patience to stay on the phone for two hours. I did implore the techie to have someone include this case on the Apple Support site, so others experiencing this problem don't have to waste as much time as I did today. Also to say to those that said; "this is NOT a Tiger issue", to hold your thoughts until you do the same amount of homework. If my case develops any other kind of solution I will write back, otherwise it's on to the next Tiger headache.
Spent 2 hours on the phone with Apple Tech. Support regarding the issue of "unknown error has occurred", when inserting Shuffle USB on Tiger 10.4.1 system. First talked to someone in India, very nice, did all the things I tried before, once again. Then waited another 15 minutes to be transferred to Baltimore MD, to speak to a nice young kid in product support. Tried mostly the same stuff. You know, erasing the iPod in "Disk Utility", letting it create an "auto playlist" etc.
First you should know that this same Shuffle 512mb unit works perfectly fine if I boot from my "cloned" firewire drive that was my backup of Panther 10.3.7, before I did the basic Tiger "update" to 10.4, which was then upgraded to 10.4.1. Hopefully you were smart enough to clone your last system to another boot-able drive?
There, in Panther 10.3.7, was iTunes 4.7.1, and the iPod updater was the current one dated 2005-03-23. And it works as it should.
Does NOT matter if you upgrade to iTunes 4.8 on Tiger either. As it turns out the final tech. support fellow said one of his coworkers had the same issue. And the answer is:
"Upgrade to Tiger using archive and install". That's it folks, and shows why many are not seeing this particular problem, symptoms of which are:
Not being able to run the iPod Updater and having it see the Shuffle.
Not being able to play music from the Shuffle.
Clicking the play button on the Shuffle and getting the blinking "orange/green" light, meaning PROBLEM.
While many do a "clean install", or "archive/install", they most likely will not have this particular problem. I have over 300 applications and simply cannot afford to do either of those upgrade procedures to Tiger. I can only hope that Apple bothers to somehow fix this issue which is most likely some leftover file amongst the millions that are left behind during each simple upgrade to the next OS. I still have my iPod Mini and will take the loss here as a solution is doubtful for the small minority like me. But I did want to share this with those that do not have the patience to stay on the phone for two hours. I did implore the techie to have someone include this case on the Apple Support site, so others experiencing this problem don't have to waste as much time as I did today. Also to say to those that said; "this is NOT a Tiger issue", to hold your thoughts until you do the same amount of homework. If my case develops any other kind of solution I will write back, otherwise it's on to the next Tiger headache.
