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'An ipod has been detected, but it could not be identified properly'

19009 Views 8 Replies Latest reply: Apr 14, 2009 2:43 PM by jo_nathan316 RSS
slugman1 Calculating status...
Currently Being Moderated
Oct 16, 2008 4:56 PM
Having updated itunes to 8.1 my ipod mini no longer works - it presents the message 'An ipod has been detected, but it could not be identified properly'.

I bought a refurb ipod mini for a friend and it has teh same result. My original ipod mini used to work fine (downloaded music OK) but doesn't any more. Same problem with laptop and desktop computors.

This appears to be a common problem. Since Apple provide no means to contact them (unless you want to buy something), how do we get a fix?

Prize for the right answer!*


* Prize is a free day out in your own back yard
Desktop, Windows XP Pro
  • PT Level 7 Level 7 (20,870 points)
    Perhaps...

    iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
    http://support.apple.com/kb/TS1538

    Patrick
    eMac 1.25GHz/1G/160GB/Superdrive  250/200/80 FW Ext Drives , Mac OS X (10.4.10),  Canon iP4200 printer  iLife v4  30GB and 80GB 5th Gen iPods
  • diddydaddy Level 1 Level 1 (0 points)
    I have the same issue, if someone has an answer -- it would be great!
    thanks
    Alain
  • keymaster_ron Calculating status...
    I'm no expert - and I feel like even less of one after sweating this out for nearly eight hours, off and on! But here's what finally worked for me:
    As near as I can tell, iTunes 8 will not recognize a 4g iPod Mini (2nd G). Fortunately, I saved iTunes setups back to 4.something. I uninstalled 8 (had to use the 8 installer, as the iPod Service kept hanging the WXP 'remove program'). Then I installed 7.11 - which wouldn't open because it didn't recognize the 8 library! Copied the 8 library to another drive, tried again - success! It took a minute, but 7.11 recognized the iPod Mini. Of course, now I had no songs in my library. No problem, I'll just add a few from the iTunes folder and sync them to get things rolling. Yeah, no: 7.11 told me I needed to authorize my computer to play or sync them - when I tried, it then told me my computer was already authorized. <sigh> Found some non-Apple music on my hard drive, added them to the library and synced them. Ejected the iPod, upgraded back to 8.02, connected the iPod. 8.02 said I couldn't sync to two different iTunes and did I want to reset the for this one? I said yes and (so far) it now seems to be working fine.
    Dell Optiplex 320, Windows XP Pro
  • JTee Calculating status...
    I just got through with dealing with this problem on my MBP. The iPod would mount, but eject as iTunes started and the "An iPod has been detected, but could not be identified properly...message would come up. After I spent some time on the phone with AppleCare, we determined something in the OS was corrupted. I ended up doing an archive and install with my original OS discs. After the re install, I had to install all of the updates for the past year, but all of my iPods sync again.
    MBP, Mac OS X (10.5.6)
  • Ma_Mattos Calculating status...
    I think Apple should give more importance to us, old iPod versions owners, because we are on their side since we bought our minis.

    I'm having the same problem, my iPod was working just fine last week, then I moved the songs paste to another location, by mistake, and had to restore my iPod. And it didnt restore, it kept telling me my iPod was corrupted. Then I downloaded the version 8.1 today and the same crap happened.

    Now I have to use my Playstation Portable to listen to all my songs, and I really hate it, because PSP is big, and I dont mind a device that plays video, I want my songs. ON my iPod.

    Apple should think of that and fix the driver or the software or ANYTHING. I dont know much of that, im not a computer noob, but Im not good at this technical part, I really need someone to help me out.

    Thank you.
    iMac, Mac OS X (10.4.11), iPod mini blue 4 gb
  • n4b1l Calculating status...
    The way i fixed this was by downloading itunes from the apple website and reinstalling.... I also restored my ipod just incase. hope this helps
    Mac pro, Mac OS X (10.5.6)
  • jo_nathan316 Calculating status...
    did you put it in disk mode first?
    Toshiba Protege, Windows Vista

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