No External Speaker Sound on iPod Touch 2G and No Music

Question

No External Speaker Sound on iPod Touch 2G and No Music

I have an almost brand new iPod Touch 2G (I week old). The external speaker worked just fine until today when I turned it on. The headphones are not plugged in (the sound through the headphones is great). After turning it off and on a couple of times, resetting it and giving it a "hard" restart the speaker worked for about 10 seconds then nothing.

Another thing happened at the same time (probably related): all of my music is gone. The podcasts are still there as are the applications, but no music. I was hoping it would appear when I plugged the ipod into my computer and started iTunes, but there was still no music.

The ipod is:
charged
has not been dropped or mishandled in any way

Does anyone have a suggestion?

iMac G5 1.8 GHz, Mac OS X (10.4.11)

Posted on Oct 19, 2008 1:34 AM

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Answer 1

Best reply

Bentheguitarman

Level 1

5 points

Oct 19, 2008 4:17 AM in response to Allison Cornwell1

Have you tried restoring it?

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Answer 2

Oct 19, 2008 9:13 AM in response to Bentheguitarman

I have restored it. It will make a "beep" when it starts up, one click when it wakes up from a snooze and the alarm works, but it does not work when itunes plays or any application that uses sound. It still has good sound through the headphones.

The music did not come back. I had to add it again with a sync.

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Answer 3

Oct 19, 2008 9:41 AM in response to Allison Cornwell1

I have a similar problem with mine. I bought a 2nd Gen Ipod Touch on thursday (everything working fine), halfway through friday my downloaded apps stop working (when I start them up they close after a few seconds, have tried deleting them and redownloading them but no succes) and today all my audio and video content dissapeared (photos still fine). The audio and video is still stored on my Ipod but it is displayed as other on the Itunes memory bar. My internal speaker works fine.

Additonal Info- roughly 6GB of music and video of my 8GB Ipod was added from a friend's computer (Mac Book) so I don't have that content on my computer so I want to leave deleting it and resyncing to a very last resort. Also I wouldn't know how to get rid of it anyway as it does not appear on my Ipod or Itunes.

Message was edited by: The Beloe

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Answer 4

Oct 19, 2008 9:50 AM in response to The Beloe

First things first, you should have set up your ipod touch on your computer instead of your friends, and it sounds like a restore is necessary to fix the problem you are experiencing.

Message was edited by: blackbelt534

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Answer 5

Oct 19, 2008 9:56 AM in response to blackbelt534

I set it up on my computer and put about 200 tracks on it then added my friend's music and video's yesterday. Is there nothing else I can try first as a restore will delete all of the content from my friend's computer aswell.

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Answer 6

Oct 19, 2008 9:59 AM in response to The Beloe

nope, only a restore will fix the app crashing problem

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Answer 7

Oct 19, 2008 10:22 AM in response to Allison Cornwell1

Should I have restored it to factory settings with nothing on it? I had iTunes restore my back-up.

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Answer 8

Oct 19, 2008 10:28 AM in response to Allison Cornwell1

when you restore from a backup you could be putting the problems back on the ipod that caused you to restore it, so yes, restore it to factory settings and see if that fixes it.

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Answer 9

Oct 19, 2008 11:28 AM in response to blackbelt534

It's now the same as the day I got it (last week) and there is still no sound from the speaker.

It has an invisibleshield on it, but that has not obscured the sound when it did work. Has that caused this problem for others?

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Answer 10

Oct 19, 2008 7:00 PM in response to Allison Cornwell1

It doesn't look like this problem has a solution that I can implement.

What is the likelihood that Apple will replace my iPod for this problem?

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Answer 11

Oct 19, 2008 10:34 PM in response to Allison Cornwell1

Miracle of miracles! The speaker now works fine! I set the iPod aside for several hours and now the speaker works as it did yesterday. I don't know if it took a few hours for the restore to take or if there was a little mist inside it from applying the Invisibleshield the other day.

Thank you for all your help.

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Answer 12

Cary B

Level 1

6 points

Nov 2, 2008 6:44 PM in response to Allison Cornwell1

My 1G 16GB touch quit playing sound through the connector several weeks ago. I synced it with the iMac and the sound came back. About a week ago the sound went away again. I generally use it with a Bose Sound Dock, however it will not work with the iHome either. The headphones do work. I have gone as far as to restore it to the factory settings and not replace the files on it. Right now I have one song on it and the problem is still occurring. Any help would be greatly appreciated.

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Answer 13

Nov 4, 2008 4:13 PM in response to Cary B

what do you mean by "My 1G 16GB touch quit playing sound through the connector", do you mean that the ipod is not playing music through docks,my basic question is could you be more specific on what is happening

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Answer 14

yogicat

Level 1

0 points

Nov 17, 2008 4:06 AM in response to Allison Cornwell1

I have the same problem with my iPod Touch 2G. The external sound worked fine until yesterday but then for some reason stopped working. I have Restored it this morning to Factory Settings but I still have no sound. I have also lost the Bejewelled 2 game I paid for and downloaded last week from the iTunes Store.
I have no idea where to go from here. I have searched on the Apple support pages but can't find anything that helps on there.

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Answer 15

Dec 8, 2008 4:11 AM in response to Allison Cornwell1

Had same problem. Try going to SETTINGS--> MUSIC and turn OFF Sound Check (I spoke w/ Tech Support to fix mine). Then power off and on the iPod. If that doesn't do it, power it off while holding down the home key (I believe this is a reset). The sound check uses the iTunes volume control, so if iTunes was low or muted the iPod will be too. It worked on mine. Good luck

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