3G on Rogers/Canada ; How to increase #of rings before voicemail answers

I just got off the phone with Rogers, after calling twice to see if I get same answer.

Got same answer, even asked him to check with Supervisor. Of course I don't know if he did.

The answer: voicemail after 2-3 rings is NORMAL and Rogers (the Carrier) cannot adjust it. Said it was a function of the OS and said to contact Apple.

I assume I'm simply getting the run-around as AT&T seems to be able to adjust it.
I'm hoping that perhaps other Canucks have found a solution to share.

G5/G4/1.25 MDD, 1ghzTiG4 & ViPod, iSight-iMac, Mini Duo, MBPro17, ATV(2), MacPro, Mac OS X (10.5)

Posted on Oct 19, 2008 11:13 AM

Reply
11 replies

Oct 19, 2008 6:05 PM in response to Heinz Wittenbecher

From my experience with cell providers. The cell provider was always able to change these settings on the back side. Ranging from go right to voicemail, to setting it to the longest ring-time of on average 30 seconds.


Not sure why Rogers is not able to do this. Could be due to hardware limitations on their end and may or may not be a feature added at a later date.


You can attempt to email their support or maybe be asked for another department.

Oct 19, 2008 6:41 PM in response to bonesb

no luck
*#61# give me the status and the number as +1647801nnnn (ie 4 additional digits)

but 61*1644801nnnn*1130# gives "Error performing request, Unknown error and a couple more that say same thing, I.e. Setting Activation Failed, Voice Call Forwarding when unanswered.

Also tried without the 1 and also with +1 and also setting all calls per a table I found since starting this mess.

http://www.geckobeach.com/cellular/secrets/gsmcodes.php

This almost makes the phone unusable for incoming calls. I tried calling myself from my house line and got a ring and a half before it went to "missed call".

Hopefully I just missed a command. Did I?

Oct 19, 2008 9:59 PM in response to Mac Beep Beep

Did some more Google'ing and found that Rogers Voicemail does not follow the GSM standard. Since Fido is a different network, even though owned by Rogers, the GSM standard codes work on Fido.

Hopefully it's just different codes that are simply not known yet so I'm optimistic that there will be a resolution, otherwise I'll probably discontinue Voicemail.

On a whim I power cycled the phone and after that I'm getting between 15-20 seconds to answer, up from the 5-10 seconds. That might be enough for me.

Oct 20, 2008 11:47 AM in response to Heinz Wittenbecher

My bad - though I didn't know until I read your post that Rogers must have changed their system since I left Nelson. Standard GSM codes worked for me a few years ago - I heard rumors then that Rogers might change to a backline system, and they likely have. I called up Rogers WS services a minute ago and they've got a bunch of services they didn't have before - I'd love to have unlimited voicemail-to-text for $6 and WhoCalled? for $3! - that would make sense with a backline server setup. Bummer, eh?

From what I read of your post, it seems as though you didn't miss any part of the code. A quick chat with a friend got me up to date, it's been that way for a bit and it sounds like that there's more than a few people not too happy about it... Sorry about the bum lead! According to my buddy, there's no damage you could have done to your set up.

I'll stay on subject but get off the topic - have you considered a different ringtone? Stay with me. I use a custom ringtone, a Garageband sound called "Cell Phone Ringing" in the Library>Audio>Apple Loops>iLife Sound Effects>Work-Home directory. But, I was missing a few calls - I noted that the ringtone was starting a few seconds after the line started ringing - but it's one sound I can hear from anywhere in the house!

I solved my dilemma by creating a new ringtone from that Apple Sound by cropping the white space at the beginning of the copy of the Sound file I imported into Garageband, and cropped out the second part of the Sound file - the original sound file had two "rings" with white space before the first "ring", in between all three "rings" in the original Sound file, and after the second and third "rings", creating a 4-second new ringtone from the original 17 second Sound file. I've seen a few variations on what I've done, and there's a ringtone that's close that you can try out at the following link (I saw it in another thread I posted in a while back):

http://dl.getdropbox.com/u/11293/iPhone_ringtone.m4r - it's still active, however, there's a tiny bit of a delay at the beginning that isn't in the file I created. That's all I've got for you, aside from switching to Fido...
Take care and good luck!

Oct 20, 2008 3:02 PM in response to bonesb

Thanks much bonesb. You tried and I thank you for it.

I'll try the ringtone but before I do, did it extend the time before going to voicemail? I have no problem hearing the ring but by the time the phone is out of the case, etc. precious seconds go by.

Still looking for a more efficient case with a belt-clip. In the meantime it's back in the shirt pocket.

I had not realized until the power-cycle that my phone was actually messed up. I'll pay closer attention to it and try it more often. Wasted minutes but I probably won't use my allotment anyways.

Fido is definitely on my mind too. Thanks again for the help, even if not successful due to Rogers.

Oct 24, 2008 9:17 PM in response to Heinz Wittenbecher

Heinz, the new ringtone didn't extend the period of time, however, think of what I did this way:

The phone receives a prompt to ring.
*The ringtone I created has no delay from the beginning of the sound file to the time that it begins making sound, therefore, the iPhone starts ringing as soon as possible.
*The ringtone I created has a fairly loud initial "burst" of sound; the default ringtone on my iPhone was "Marimba", which progressively gets louder as the sound file is played by the iPhone - I sometimes wouldn't hear the iPhone until halfway through the second "ring".
*The ringtone I created has about 4 seconds of dead air space after the sound terminates - for each ring, I have about 4 to 5-odd seconds counting against me. The ringtone is loud enough so I can hear it from quite some distance away and has a "response time" optimized so that I have enough time to get to it (if I want to, that is?)

I custom-edited the ringtone (and a couple of others) so that I know that I have 6 rings before my caller gets voicemail. Still with me?

With AT&T, I get a period of time - 5-30 seconds. I set my ringtones to 5 seconds - 1 second of noise, 4 seconds of air: 6 rings and I miss the call.

What I don't know about Rogers - if its actually four ring signals to the phone, I'd work with that. Why not a 16-second-long ringtone? More to the point, call Rogers and find out what the period between ring signals is, then set up your custom ringtones to exactly that period, minus 1/2 second for each ring. In other terms, if Rogers tells you that each ring signal sent to the phone is 6 seconds, create one or more custom ringtones about 5-1/2 seconds long - you'll know right about when you'll miss your call and it's gone to VM. Work the system!

I'm checking out a docking setup - http://www.phonelabs.com/prd05.asp - a couple of good write ups are around the web, a few - meh.

One tip I can offer. I learned with my VZ Treo, with it's speaker on its back, I leave the phone's speaker facing out when it's in my pocket. The iPhone? Always in my pocket upside-down now - the speaker's facing up and toward my ears when it's in my pocket! About that belt clip? You're on your own there, Heinz!

Have a two-four of Molson (or your choice) with some friends. You're in Lotus Land! Good luck, hoser!
Chris

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3G on Rogers/Canada ; How to increase #of rings before voicemail answers

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