Previous 1 2 Next 15 Replies Latest reply: Oct 22, 2008 3:51 PM by Mulder
julieb0110 Level 1 (0 points)
I have Safari 3.1.2 and Tiger 10.4.11.

Lately Safari has been claiming to quit unexpectedly right after I quit Safari myself, and now it is starting to quit unexpectedly for real.

Anyone else having this problem?

  • Mulder Level 6 (8,980 points)
    Post the most recent crash report for Safari so we can see it.

  • julieb0110 Level 1 (0 points)
    How do I access that?
  • Mulder Level 6 (8,980 points)
    If you want to make it easy, run Safari and use it until it crashes; the crash report will appear on screen asking if you want to report it to Apple. Select All, Copy, then Paste into your reply.

  • julieb0110 Level 1 (0 points)
    Okay, but it doesn't crash every time, so I don't know when I will be able to do that.

    I know I accessed a lot of reports once....where the memory is listed... but I couldn't remember where it was. I thought maybe the report history would be there.
  • Mulder Level 6 (8,980 points)
    Memory isn't listed in any report anywhere on a Mac; you must be confusing it with something else. You can also find crash reports at ~/Library/Logs/CrashReporter/Safari.crash.log; the most recent report is the last one in the file, so it's at the bottom.

    You need to start at the bottom and work up to the point where you see a Date/Time and other header information and Copy and Paste that into your reply.

  • julieb0110 Level 1 (0 points)
    Yes, logs was it. Memory wasn't in a report, it was just in the list.
    I'll try to find the logs.
  • julieb0110 Level 1 (0 points)
    Date/Time: 2008-10-19 23:34:14.581 -0400
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4

    Command: Safari
    Path: /Applications/
    Parent: WindowServer [68]

    Version: 3.1.2 (4525.22)
    Build Version: 6
    Project Name: WebBrowser
    Source Version: 45252200

    PID: 920
    Thread: 0

    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x0000a89b

    Thread 0 Crashed:
    0 com.adobe.acrobat.pdfviewer 0x0a01c454 dyldstub_pthread_keycreate + 167732912
    1 com.adobe.acrobat.pdfviewer 0x0a016dfc dyldstub_pthread_keycreate + 167710808
    2 com.adobe.acrobat.pdfviewer 0x0a0212a8 dyldstub_pthread_keycreate + 167752964
    3 com.adobe.acrobat.pdfviewer 0x0a0215d4 NP_Shutdown + 20
    4 0x95c3bb40 -[WebNetscapePluginPackage(Internal) _unloadWithShutdown:] + 96
    5 0x95c3bac8 -[WebNetscapePluginPackage wasRemovedFromPluginDatabase:] + 104
    6 0x95c3b8c0 -[WebPluginDatabase(Internal) _removePlugin:] + 256
    7 0x95c3b780 -[WebPluginDatabase close] + 80
    8 0x0003b830 0x1000 + 239664
    9 0x0003b378 0x1000 + 238456
    10 0x0003b200 0x1000 + 238080
    11 0x0003b11c 0x1000 + 237852
    12 0x000ca568 0x1000 + 824680
    13 0x92bf4a5c nsnotecallback + 180
    14 0x90805ec0 __CFXNotificationPost + 368
    15 0x907fdf20 _CFXNotificationPostNotification + 684
    16 0x92bdee64 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
    17 0x938540e4 -[NSWindow _close] + 100
    18 0x93854048 -[NSWindow close] + 36
    19 0x0003aa4c 0x1000 + 236108
    20 0x0003a9b8 0x1000 + 235960
    21 0x92bfc56c -[NSArray makeObjectsPerformSelector:withObject:] + 264
    22 0x93857054 -[NSApplication _deallocHardCore:] + 204
    23 0x93855c1c -[NSApplication terminate:] + 520
    24 0x938538b4 -[NSApplication sendAction:to:from:] + 108
    25 0x0002ca94 0x1000 + 178836
    26 0x938ae094 -[NSMenu performActionForItemAtIndex:] + 392
    27 0x938ade18 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 104
    28 0x937b5150 _NSHandleCarbonMenuEvent + 372
    29 0x937b2ab4 _DPSNextEvent + 1280
    30 0x937b23f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
    31 0x000082f0 0x1000 + 29424
    32 0x937ae93c -[NSApplication run] + 472
    33 0x9389f458 NSApplicationMain + 452
    34 0x000b7e0c 0x1000 + 749068
    35 0x000b7b10 0x1000 + 748304
  • Mulder Level 6 (8,980 points)
    It looks like a Plug-In is the problem, so try this:

    Quit Safari if it's running.
    2. Launch Adobe Reader, go to Preferences > Internet and uncheck the box at the top where it says "Display PDFs in browser using:", then quit Adobe Reader.
    3. Launch Terminal and paste this command, then press Enter and quit Terminal when the cursor appears again (immediately if the command executes properly).

    defaults write WebKitOmitPDFSupport -bool false

    4. Restart Safari and try opening a PDF file online or from your Mac and see if it crashes.

  • julieb0110 Level 1 (0 points)
    Is that the right information?
  • Klaus1 Level 8 (47,595 points)
    Your internet plug-ins are suspect.

    Go to Hard Disk/Library/Internet Plug-ins and drag the following to the desktop (but don't delete them yet):

    Adobe PDF Viewer (check which version you have, it comes with Adobe Reader, the latest version of which is 9)

    Netscape Plugin (Should be RealPlayer Plugin)

    Restart Safari and see if that helped.

    If it did, download and install Adobe Reader v.9 from

    and RealPlayer 11 for Mac from:

    Once installed, perform this routine:

    Repairing permissions is an important part of regular maintenance, and should always be carried out both before and after any software installation or update.

    Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).

    In First Aid, click on Repair Permissions.

    This only takes a minute or two.

    Background information here:

    and here:

    An article on troubleshooting Permissions can be found here:

    If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.

    Once that is complete reboot again from your usual start-up disk.

    More useful reading here:

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck

    Post back with results!
  • julieb0110 Level 1 (0 points)
    Sorry, I asked you that before I saw your response.

    I'll try your suggestion. Adobe Reader is actually waiting on me to complete updates. Is that what it is?
  • TKainZero Level 1 (0 points)
    I have this problem as well

    When i visit certain news sites. It will crash when the page finnishes loading.
  • Mulder Level 6 (8,980 points)
    You need to start your own topic and post your crash log. We can't assume the cause of your problem is the same as the OP.

  • julieb0110 Level 1 (0 points)
    I'll post back with results. Thanks for the information on Permissions, I didn't know I was supposed to do that.
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