Has anyone else been told by apple that the H2O indicator shows the phone has been wet when they have not ever gotten it wet? It seems to me that I may have a faulty indicator. Or possibly it got wet while they had it. Any way they voided my warranty and apple care plan because they say I did something I didn't do. Seems to me they sold me a defective device and now thy won't stand behind it.
I dropped my blackberry in the ocean. It totally freaked out. I rinsed it with fresh water and left it in an overly air-conditioned office over night. The next day it worked TOTALLY fine. Even COPY AND PASTE still worked. Oh how I miss that phone.
Well, I'm certainly not ADVOCATING keeping your iPhone near a water bottle, but if you are actually claiming that, if at any time, your iPhone comes within three feet of a water bottle, then your warranty is voided, I don't really think that is a fair statement.
Someone claimed (after taking their phone apart) that the bottom of the headphone jack is transparent. (I've seen jacks like that, so it's possible.)
There are reportedly two half-indicators there. One half is exposed to the outside air inside the jack. The other half is under the jack base, exposed to the inside of the phone.
In this way, a light down the jack can indicate whether the moisture just went inside the opening or deeper inside.
I carry the iPhone in my shirt pocket and for me that headphone jack sensor is a weak point. One drop of rain, sweat, beer in that jack and -- boom -- no more warranty.
When I think the phone might get wet, such as in an amusement park or rain, I keep it in it Ziploc snack bag. You can get a box of them at the grocery store. They are about 6 inches by 3 inches -- half the size of a sandwich bag, and not a lot bigger than an iPhone. You can even operate the phone through the bag.
I just took a look at mine and noticed that inside the headphone jack, there's a small red stripe right through the center of the white dot. The phone was a genius bar replacement for my iPhone and I've never gotten it wet.
John P. wrote:
inside the headphone jack, there's a small red stripe right through the center of the white dot.
Sounds like the sensor was tripped and the warrantee will be voided. The problem with this issue for the iPhone is not so much that the moisture sensors are obscured, but that there isn't any damage/theft insurance available from the carriers, like virtually all other phones. Unless you can get the iPhone covered by your homeowners or credit card insurance (often time limited), you're SOL.
There are a few cases that have plugs for the headset jack and docking port which may help prevent moisture from getting in there. SwitchEasy Colors and CapsuleNeo, and ISkin revo2 have these.
Yeah, I had problems with my iPhone since I purchased it. It kept shutting off for no reason, etc. I drove four hours to an Apple Store to have it repaired, only to be told the Water Indicators had been tripped and my warranty is now void. My phone has never been near water. If my warranty has been voided because I live in a high humidity geographic area, I will turn it over to my lawyers. The reason is if Apple does not give consumers adequate warning that high humidity geographic locations can limit/void a warranty, they have some legal problems on their hands. I plan to find a certified repair tech to inspect my iPhone thoughtfully and to give testimony whether or not the unit has or has not suffered actual water damage. I paid too much money to be discarded and dismissed because of a faulty indicator and limiting warranty regulations.
I have spent a lot of money with Apple in the past few years: MacBook Pro, 30" Cinematic Display, iPods, iPhone, Bluetooth headset, etc. If they screw me on this, I will forced to discontinue purchasing their products.
I live in FL which has some of the highest humidity in the continental US and neither of our phones have had the moisture sensor tripped. I know a few people who bring their phones in the bathroom while showering and one tripped the sensor just from the bathroom steaming up.
So basically then, Apple are doing wrong selling the iPhone to people who live in bad climates, and considering wet winters, does that mean they should not sell them in that period of the year?
And basically then, if its raining, we dare not take the phone out for fear of voiding the warranty, what utter rubbish, If anything like this is a void your warranty piece, then when they sell it, they should make this issue clear, only take your phone out with you on hot sunny days, or if you do, make sure you have a portable pocket warmer...
As customers, you have rights, if your phone goes faulty be it for any reason, and you know full well its been treated correctly and you have not done anything, they should not simply fob you off.
Im in the UK, But if they tried to tell me i had done something i had not, Trading standards would be getting the next call.
And lets be honest, with todays standards in electronics, im sure they could have done something better to guard against moisture.
