Phone Rings Internet shuts off

Question

Phone Rings Internet shuts off

Ok well when on the wireless internet at my house, when the phone rings my internet shuts down until they are off the phone or if someone doesn't answer the phone. The only problem is that i am the only one that gets kicked off the internet when the phone rings. we have a simple little wireless router thats hooked up to my mothers desktop and my fathers desktop that is wireless too. My brothers computer is a laptop and is also hooked up to the wireless. They are all PC's and i am the only mac so why is it only me that gets kicked off when the phone rings ?

MacBook Pro, Mac OS X (10.5.4), 2.4 GHz Intel Core 2 Duo

Posted on Oct 22, 2008 12:07 PM

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Answer 1

sig

Level 8

35,862 points

Oct 22, 2008 12:27 PM in response to Timothy Flanagan

Most likely the phone is a wireless one and the frequency is disturbing the wireless signal. Try switching your router to a different channel and see if that works out.

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Answer 2

Oct 22, 2008 12:44 PM in response to sig

How do you change the channels in the router ? do you have to go threw the internet to get to the router like how you program it ?

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Answer 3

sig

Level 8

35,862 points

Oct 22, 2008 1:42 PM in response to Timothy Flanagan

Just launch your browser and access the router's admin area. Consult your router's manual.

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Answer 4

Nov 20, 2008 7:46 AM in response to sig

yeah i did and found something called channel on the routers settings changed that and still has the same problem but now both lines start ringing now the internet really goes down, at first it was like kinda down but now its totally down and i don't want to spend more money getting a new router if it still gonna do the same thing

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Answer 5

sig

Level 8

35,862 points

Nov 20, 2008 9:28 AM in response to Timothy Flanagan

Try another channel till it doesn't do it.

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Answer 6

Nov 20, 2008 6:52 PM in response to sig

i have tryed them all my friend and it does it to all the channels that i put it on

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Answer 7

Nov 20, 2008 8:26 PM in response to Timothy Flanagan

Hi Timothy: I'm going to guess, you are using ADSL for your internet service? Have you noticed the same loss of signal if you pick up the phone to make an outgoing call? If so I would be suspicious of a missing or incorrectly installed DSL fiter. Depending on the type of install, you may have plug-in filters at all jack locations with a working phone plugged in. If one is missing and the phone is plugged directly into the jack it wil definitely cause loss of DSL signal. Please note if the filter is installed at the outside telephone junction box, no inside plug-in filters are required.

Good Luck
Stedman

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Answer 8

Nov 21, 2008 4:51 PM in response to stedman1

no i am not using DLS i have verizon for my phone service and yes when i do pick up the phone and try calling out it does disconnect the wireless internet. I tryed looking on the wireless phone set for a different channel and there isn't one so i cant change that at all. But so far all i do for now is when the phones ring i let my computer sit and watch it go offline then wait for who ever is on the phone to get off and let the computer reconnect to the wireless

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Answer 9

Nov 21, 2008 5:30 PM in response to Timothy Flanagan

Hi again Timothy, Maybe I didn't explain correctly. It sounds as though your phone service is by way of Verizon. Can I assume your internet service is also through Verizon. If so then it wil most likely be ADSL or Fiber type service. Or perhaps I am way off base and you have high speed internet provided by a Cable TV type service?

Good Luck
Stedman

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Answer 10

Nov 23, 2008 3:14 PM in response to stedman1

yeah i have no idea all i know really is that we have verizon for a phones and its all computerized phone system. only thing is that we have a new wireless phone system that isn't connected to the phones. but it still works for the phones. people were telling me a while back is that it was the wireless phones that was throwing my wireless internet off, i am not sure what i should do for the router and other stuff

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