Can't install Thunderbird

Question

Level 1

9 points

Can't install Thunderbird

I have been trying to install Thunderbird on my MacBook. I can download the file, but it will not install. The only error message I received is that the image failed to mount. Any thoughts?

Thanks for your help.

MacBook 4,1, Mac OS X (10.5.4)

Posted on Oct 23, 2008 2:06 AM

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Answer 1

Oct 23, 2008 4:30 AM in response to chapjacobs

Hello,

You're having problems downloading and installing Thunderbird? I'm confused since you posted this topic in the iTunes for Mac forum. That's ok though... I can at least get you going in the right direction. Go here for Support for Thunderbird. http://support.mozilla.com/en-US/kb/

Carolyn 🙂

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Answer 2

chapjacobs Author

Level 1

9 points

Oct 23, 2008 5:17 AM in response to Carolyn Samit

Thanks for letting me know I was on the wrong Forum. Not sure how that happened.

I wasn't able to find anything at all on the Thunderbird site. I suspect it's a Mac issue rather than a Mozilla issue.

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Answer 3

varjak paw

Level 10

182,662 points

Oct 23, 2008 7:49 AM in response to chapjacobs

Failure to mount the disk image usually means that the download was incomplete or corrupted. Delete the disk image file and download Thunderbird again and give it another try. If that still fails, try asking for further assistance in the Mac OS X forums.

Regards.

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