AppleTV cannot connect to internet to get YouTube, etc.

Question

Level 1

9 points

AppleTV cannot connect to internet to get YouTube, etc.

Help!
I thought to update ATV to 2.2 it was wise to do a 'factory restore' first.
OK, ATV was at 2.1. I performed a 'factory restore' through the settings menu and tried to update to 2.2. That was all several days ago.

The situation is that:
I have rebooted both my computer & ATV for several minutes;
ATV is at 1.1;
I see ATV in iTunes and can synchronise between them to send movies, etc to ATV;
iTunes can download from the iTunes Store on the internet;
Port 3689 is open and
ATV is syncing normally with iTunes on my computer and I have access to this material.

But I cannot update to 2.2, perhaps that is not too surprising since I cannot connect the ATV to YouTube or to play any Theatre Trailers, both of which I used to when in 2.1. I have tried all the suggestions from the various forums.

What am I missing that would enable ATV to connect to the internet? I see from the forums that many users are having trouble updating to 2.2 but this is not the first problem on my agenda. Are there any further settings I can check to discover the obstacle?

Might I suggest that Apple might publish an idiot's check list that would identify the various settings that should ensure a connection of ATV to the internet & enable an update to be made.

In the meantime can anyone help.

Derek

1.8 GHz Power PC G5, Mac OS X (10.5.5)

Posted on Oct 23, 2008 4:21 AM

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Answer 1

Chenks

Level 5

7,435 points

Oct 23, 2008 4:24 AM in response to Derek Hayes

if your appletv cannot connect to the internet, then your issue is not itunes related.

you need to look more closely at your network connection (appletv to router).

are you connected via wifi? if so, try connecting the appletv via ethernet and see if you can access internet. that will confirm (or not) whether the issue is wifi related or not.

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Answer 2

Derek Hayes Author

Level 1

9 points

Oct 23, 2008 4:40 AM in response to Chenks

ATV is connected to my computer by Ethernet cable.

Derek

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Answer 3

Chenks

Level 5

7,435 points

Oct 23, 2008 4:44 AM in response to Derek Hayes

Derek Hayes wrote:
ATV is connected to my computer by Ethernet cable.

Derek

ideally it should be connected to your router.

if it is connected to your PC, it will need to be assigned an IP address manually. have you done this ? and is it valid ?

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Answer 4

Derek Hayes Author

Level 1

9 points

Oct 23, 2008 5:18 AM in response to Chenks

Sorry, I should have said that the ATV is connected to my router.

The ethernet was configured using the DHCP option. Is this incorrect?

Derek

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Answer 5

Chenks

Level 5

7,435 points

Oct 23, 2008 5:26 AM in response to Derek Hayes

Derek Hayes wrote:
Sorry, I should have said that the ATV is connected to my router.

The ethernet was configured using the DHCP option. Is this incorrect?

yes DHCP is correct, has the appletv been given an IP address by the router, if it has, what is it ?

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Answer 6

Derek Hayes Author

Level 1

9 points

Oct 23, 2008 5:30 AM in response to Chenks

The IP address is 192.168.002.254.

Derek

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Answer 7

Rudegar

Level 10

170,580 points

Oct 23, 2008 5:49 AM in response to Derek Hayes

does the router have mac filtering on and havent included the mac of the atv ?
if the router is set to use a encryption the atv dont support you may also look into that

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Answer 8

Chenks

Level 5

7,435 points

Oct 23, 2008 5:52 AM in response to Derek Hayes

Derek Hayes wrote:
The IP address is 192.168.002.254.

that looks a little strange to be a router assigned DHCP IP address to be honest.

i would have expected something more like 192.168.0.4 (ie the last number being quite low).

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Answer 9

Derek Hayes Author

Level 1

9 points

Oct 23, 2008 6:42 AM in response to Chenks

To confirm the IP address is 192.168.002.254. This is the one given in both the 'About' & 'Network' sections of the ATV menu.

The other details in the ATV menu are:
Subset 255.255.255.0;
Router 196.168.2.1 and
DNS 196.168.2.1.

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Answer 10

Derek Hayes Author

Level 1

9 points

Oct 23, 2008 6:55 AM in response to Rudegar

The router is a very simple one without any controls, buttons, LED's, etc: it is a 'speedtouch 330' by Thomson Telecom.

I am not clear what 'mac filtering' means and how I would find out whether it is on or off.

I do not understand the second part of your question 'havent included the mac of the atv'.

I will see if I can find any mention of 'encryption' for the router.

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Answer 11

Derek Hayes Author

Level 1

9 points

Oct 23, 2008 7:17 AM in response to Rudegar

Just to correct my naming the speedtouch 330 as a 'router' it is of course a 'modem'.

To quote "The Speedtouch 330 is in fact a very basic modem, as opposed to a router modem. It can only grant connectivity to one computer at a time, and does not have any built-in features such as IP routing, a firewall, NAT, or WLAN Wireless Internet.".

Sorry if I have caused any misunderstanding of the problem.

I would add that I have successfully used this same modem for connecting the ATV to YouTube, theatrical trailers, etc on the internet; all this before the present troubles.

I notice there is a download of firmware available from Thomson, but I hesitate to try this.

Message was edited by: Derek Hayes

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Answer 12

Rudegar

Level 10

170,580 points

Oct 23, 2008 7:56 AM in response to Derek Hayes

mac address is the real physical address that all network devices have
mac filtering mean that the router will only route but as your modem dont have
a router in it guess that dont matter

a but unclear about your network if your modem is only 1 device then do you change cable when you want to change between your computer and atv?

if so you may be required to reboot both the modem and the atv to get connected

personaly i would give updating the new firmware a go worked wonder for my linksys wifi router

other then that wifi routers are pretty cheap so buying one connecting the modem to that would be a fix i guess

not sure about your modem but mine adsl modem if also pretty simple but i can still change it's settings using a browser and typing in
192.168.1.1 or what ever ip it takes on inside of the lan

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Answer 13

Derek Hayes Author

Level 1

9 points

Oct 25, 2008 7:31 AM in response to Chenks

Still trying to connect my ATV to internet!!!!

I have replaced the modem firmware, it was already the latest version.

The IP address in the ATV network is now DHCP 169.254.2.167.

You remarked before that you expected something more like 192.168.0.4.

One important correction the ethernet cable from the ATV goes directly into my G5 computer, there are no extra sockets on the basic Speedtouch modem only power & the internet connection.

If you think the IP address is suspect, where is it generated and what can I do to get the correct address?

Thanks for your interest.

Derek

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Answer 14

Chenks

Level 5

7,435 points

Oct 25, 2008 7:33 AM in response to Derek Hayes

Derek Hayes wrote:
The IP address in the ATV network is now DHCP 169.254.2.167.

that ip address means that your appletv is not connected to the network properly.

you keep changing the details of what your modem is and how it is connected and to what.. so at the moment i have no idea what you actually have connected to what.

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Answer 15

Derek Hayes Author

Level 1

9 points

Oct 25, 2008 8:13 AM in response to Chenks

Sorry.

My G5 Mac is connected to the internet via a basic modem Speedtouch 330 plugged into a USB socket. The modem has only two cables, USB & telephone: there are no further connections.

The G5 Mac is connected to the ATV by an ethernet cable, a direct connection between the two devices.

Derek

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