6 Replies Latest reply: Oct 26, 2008 1:21 AM by Sooty
Sooty Level 2 (215 points)
Why does Pages crash (iWork '06)?

My system is clean and regularly maintained using Cocktail and TechToolPro4, returns a clean bill of health on all tests. Initially Pages crashed when trying to save a document. Now Pages wont allow me to open any document without crashing.. The problem persists across the other two user accounts on the same computer one of which is a clean administrator a/c only used for testing etc..

I'm desperate to understand and resolve the problem and include summarised crash report below. Please can anyone help me? many thanks..

KERNINVALIDADDRESS (0x0001) at 0xfdc04009

Thread 0 Crashed:
0 getcieencoding + 24
1 classifyobject_overfdes + 96
2 init_object + 124
3 search_object + 40
4 examine_objects + 300
5 Unwind_FindFDE + 148
6 uwframe_statefor + 68
7 uwinit_context1 + 64
8 UnwindRaiseException + 52
9 _cxathrow + 136

e-Mac G4, Mac OS X (10.4.11), 1 GB DDR Ram
  • Brie Fly Level 5 (7,925 points)
    If you can reproduce the anomaly across multiple user accounts, it's a strong indication that the application needs to be reinstalled.
  • Sooty Level 2 (215 points)
    Hi Brie Fly!

    Thank you for this suggestion.. I've been grabbing some zzzzs, so I'll be off to try this out in an hour or so. I'll let you know how it goes..

    Thanks again
  • Sooty Level 2 (215 points)
    Hi Brie Fly!

    Sorry but reloading the complete iWork application which of course includes Pages, has made no improvement! Unbelievable! To repeat: Once Pages is opened and I select "Open an existing file" the application crashes and disappears revealing the above mentioned crash report. Similarly, I cannot use any of the virgin templates on the opening screen.

    So thanks for your sensible suggestion but I need to keep looking for a solution. Any thing you or any other kind soul might think of, would be much appreciated. I'm really up against my deadlines now with precious documents I can longer access and no solution in sight!!
  • Sooty Level 2 (215 points)
    Hi again!

    In my desperation to find a fix, I've trashed the Pages cache and prefs files - Together with re-installing the Pages App' it means that now I can open existing documents but the minute I try to save (or auto save cuts in) the app crashes.

    So the symptoms have changed a bit and of course I can now copy most of the text from each document and paste into 'Word' although this is a long winded way of working!

    All other computer functions in other apps seem unaffected..

    More help needed please!
  • Brie Fly Level 5 (7,925 points)
    Well, my other guess would have been a corrupt font, but your most recent observations would rule that out.

    now I can open existing documents but the minute I try to save (or auto save cuts in) the app crashes.

    That makes me wonder if there might not be a permissions issue with the folder that your documents are being saved to (although. this wouldn't explain why other user accounts have a similar problem).
  • Sooty Level 2 (215 points)
    Thank you again - seems an impasse has been reached.. I'll repost the query elsewhere just in case someone comes up with an idea.. If not I guess I'll have to a total re-install of OSX?

    Good luck in your endeavours and thanks again