Previous 1 33 34 35 36 37 Next 647 Replies Latest reply: Aug 11, 2006 11:59 AM by toddc Go to original post
  • CasperGemini Level 5 (4,305 points)
    Try restoring the iPod several times in a row (think 3 or 4) and then updating your music to it again. See if this fixes it, once and for all. Sometimes, with the Shuffle, the restore needs to be done more than once (I have no idea why). Anyway, give this a shot, and see what happens.

    Best wishes,
  • markjohnston Level 1 (0 points)
    I also have the same problem of alternating lights on my Shuffles. Yes I said Shuffles because of a trip out of the country I purchased a second Shuffle and all was well untill I pressed the 'pause' button then there was nothing.

    The first one I set on my desk at work one morning and when I returned the same afternoon all I got was errors and a snide remark from my local Apple Dealer to return it to Apple there was not enough time to put upwith thier BS, so I made the mistake of purchasing a second one, I have a bunch of equipment from Christmas Fathers Day, and My birthday.

    Dell   Windows XP  
  • mary8115 Level 1 (10 points)
    I found out the hard way too. You have to start from scratch when installing a new shuffle. If you don't remove all of the files for your previous shuffle and itunes your new one will do the same thing. I bought a Nano after my shuffle died and plugged it in to my computer. It was recognized right away and opened up itunes, but as soon as I started to drag songs to it, the Nano disappeared from the source list. I never could get it to show up in itunes after that, so I took it back to the store and got my money back. I also tried going back to an older version of itunes, but you can't download any songs. You have to have itunes 6 or better to download any songs. Seeing that I still had money in my account I had to upgrade. Apple has us over a barrell and it seems that there is nothing we can do about it. As for getting your Shuffles to work... Good Luck. I've tried everything and mine still doesn't work. I just wish Apple would let us know if they can be fixed or not, so I could quit worring about it, because it is driving me crazy. UGH...

    pc   Windows XP  
  • Ufofo Level 1 (0 points)
    Same to me.
    Bought my shuffle in April 2005...
    Tried several times (about 10 or 15) to restore my ipod, but there was no effect...
  • John Blackmore Level 1 (35 points)
    Me too
    Bought mine in Feb 05 from Apple store

    Spoke to UK Apple support they confirmed that if the ipod updater cant access the ipod then it cant be fixed.

    They suggested I bought a new one!...........No chance
  • Bob Landolfi Level 1 (0 points)
    I'm on my 3rd 1gb Shuffle in 8 months. Both
    replacements were covered under Apple's warranty. In
    both cases the latest iPod Updater would not restore
    the Shuffle. Shuffle would charge, but failed to
    mount, play, etc. All it would do both times is flash
    the green/orange lights. What is frustrating is that,
    in both cases, I cannot attribute anything to what
    caused the problem. I was listening, stopped, turned
    them off and then they failed to operate the next
    time I went to use them. Both times they functioned
    normally for a couple of months before developing the
    problem. I use my Shuffle every day for at least an
    hour or two at a minimum. Seems to me the Shuffle
    should be able to handle such use. I'm a bit nervous
    I have about 3 months left on my year warranty and
    fear my 3rd one will conk out shortly after the
    warranty expires. I know nothing lasts forever, but a
    product should reasonably outlive its manufacturer's

    I totally agree. I am on #3. Bought #1 in April 05, it croaked as you describe above in January, iTunes and computer no longer see it and updater won't mount. Apple replaced it with #2 in January, which failed on 6/5, again iTunes and computer no longer see it and updater won't mount. Neither had a scratch on it, and #2 spent its entire life (OK, maybe it was refurbished) in the Apple Shuffle Sport case.

    A 1-year warranty means a product should last a year, not have to be replaced during the year. I've also returned three (3) 4G iPods and an Apple Shuffle Sport case. I've been a loyal Apple customer for 25 years, and this is maddening.

    I keep hearing how unusual these experiences are, but I wonder whether Apple considers it more in their interest to just crank them out cheaply and quickly, minimally concerned with quality, and replace the ones that come back, subject to warranty terms. I hope I'm wrong.


  • lil_rebel Level 1 (0 points)
    I AM STUCK... Flashing orange/green AND Itunes and what not do not recognize the Ipod. It sits in my USB port and flashes. I was able to get a different Ipod to be recognized, but this shuffle is toast!! I can see the Ipod in my computer, but can not access it! It actually freezes my computer up. I think it has something to do with "ipodservice.exe". As soon as I turn that task off in "Task Manager" my computer unfreezes. However, I am still stuck with a useless ipod. I need some serious help. Feel free to post a fix or email me at I would like to be able to listen to music once again. HELP!!
  • AppleGuy2004 Level 1 (15 points)
    I believe the ipodservice process is simply trying to access your iPod, but as you put it, it is "toast", therefore the process is probably freaking out a bit. I believe you're having the same problem as all of us have. Check posts above or the Apple Support page for some troubleshooting info, but don't get your hopes up.
  • Lildraken Level 1 (0 points)
    Please Help! I guess I'm the next victim of the Orange and Green Light problem. After reading everyone elses experience I'm sure that there is a manufacturer's problem. Could it have been caused by a virus?
    My 1GB shuffle is "toast" also. My computer does not recognize it, nor does iTunes. When I try to restore it to factory settings the error message says "cannot mount ipod". I've deleted all old software versions of iPod and itunes and downloaded updated versions and it still does not help!
    My iPod is still under its 1st year warranty, I've submitted it for services but will they replace it? I hope so, otherwise I will NOT buy another. This is the first product that i've ever gotten from APPLE, it has not been a pleasant experience. boo!
  • CasperGemini Level 5 (4,305 points)
    If your shuffle is still under its warranty, yes, Apple will send you a replacement... however, if you have a moment, try the steps in this article to change the iPod's drive letter, and then try the restore again.

    If that doesn't work, and you're feeling particularly ambitious about fixing this iPod, try the steps in this article, and then, once again, try the restore.

    Also, note that with the iPod Shuffle, it is sometimes necessary to restore it several times in order to resolve your problem... think around 3 or 4 restores.

    Best wishes,
  • NilGuinto Level 1 (0 points)
    got the same problem also with my 512mb shuffle it suddenly blinks green and orange tried using the ipod updater but to no avail i just got the message Firmware upgrade failed disk write error does anyone encountered the same problem?

    or does anyone knows a solution to our problem?
  • CasperGemini Level 5 (4,305 points)
    Try to restore again. If you're having the same problem, take a look at this article, and try the suggestions listed.

    Also, are you by chance on a Toshiba laptop? Take a look at this article as well:
    Even if you're not on a Toshiba, try the steps in this article, and give it another shot.

    Disk write errors are often times (not always) caused by hardware problems. Try to connect your iPod to a rear USB port that was an original on the computer... in other words, stay away from added in cards, and that sort of thing.

    If all fails, and you're not able to restore the iPod, you may need to have it replaced by Apple (if you're still under warranty)

    Hope this helps
  • Goannfjd Level 1 (0 points)
    yeah, whats going on.....I thought this was just me. whats wrong with it??!! any answers??
  • Goannfjd Level 1 (0 points)
    I tried what that one person suggested but iTunes isnt even recognizing the ipod under "preferences", can't go any further.
  • krichot Level 1 (0 points)
    Having exactly the same problem... All I can see is an ipod in my USB devices, but no chance to get it restored. Of corse warranty expired two months ago.
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