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Green and Orange flashing lights.. how many others effected?

70857 Views 647 Replies Latest reply: Aug 11, 2006 11:59 AM by toddc RSS
  • solostudio Level 1 Level 1 (0 points)
    My Shuffle is 7 months old, used daily, no big issues until today.

    I just had the green and orange flashing light problem for the first time. I had enabled Sound Check, convert to AAC, the whole set of options and BINGO, the dreaded problem.

    A reformat (the shuffle was recognized by my Mac) and the first run through was OK. I am refilling the Shuffle with AAC convert and Sound Check options turned off.

    A self explanatory ipod diagnostic needs to be included with the software. I am experienced enough to diagnose and mess around with most electronics and computer snafus, but this is a big time waster.
    pismo, Mac OS X (10.2.x)
  • wildwood12 Level 1 Level 1 (0 points)
    k guys, i got a shuffle for christmas this year (2005) and well no surprise, IT *****! but around june it finnaly broke, and today we went to the apple store and they gave me a new shuffle. so i came home, re-installed itunes and my ipod software and loaded up my songs. after all that work it didnt play so i went out and left it to charge. so now i come home and it's charged, but it wont play. all it does is show me that STUPID GREEN LIGHT! its almost like it's frozen or something. my computor and itunes read it, so i dont know whats wrong...
    please, can someone help me?
    Windows XP
  • wildwood12 Level 1 Level 1 (0 points)
    k guys, i got a shuffle for christmas this year (2005) and well no surprise, IT *****! but around june it finnaly broke, and today we went to the allpe stor and they gave me a new shuffle. so i came home, re-installed itunes and my ipod software and loaded up my songs. after all that work it didnt play so i went out and left it to charge. so now i come home and it's charged, but it wont play. all it does is show me that STUPID GREEN LIGHT! its almost like it's frozen or something. my computor and itunes read it, so i dont know whats wrong...
    please, can someone help me?
    Windows XP
  • Andry of Purley Level 1 Level 1 (0 points)
    me too and by the look of it 42000 plus others. great customer service Apple. suppose you expect us all to go buy another one! Great tactics. Alternative is to get the problem sorted and have happy customers. Is this the same mentality that caused the court cases over batteries? Well if it is, it's a matter of time.....
    Windows XP
  • Antaru Level 1 Level 1 (0 points)
    Just wanted to add my name to the list of affected people. Oh, and just for fun, this page almost made Firefox crash. I hope Apple will comment on this soon.
  • CasperGemini Level 5 Level 5 (4,305 points)
    Wildwood-

    Take a look at this article.
    http://docs.info.apple.com/article.html?artnum=303140
    Basically what you want to do is restore it twice. In this state, you ought to be able to restore the iPod... it isn't quite the same as the error lights everyone else seems to be experiencing.

    CG
    Toshiba Satellite Laptop A75 Series, Windows XP, iPod w/ Color Display (20GB)
  • fdmlub Level 1 Level 1 (0 points)
    Well...

    After contact online support... I am still with the same problem. Think I'm going to refund it...

    Oh, and I let my signature at the website above! Let's keep making noise about this!
    PC, Windows XP
  • Jonas Zimmermann1 Level 1 Level 1 (20 points)
    Well, count me in. The little bugger stopped playing last night all of a sudden. Does anybody have experience with fully draining the battery? Any idea how I could carefully drain it?

    Of course I bought mine last April or May.

    Poor Apple.
    PB G4, 15 1,67GHz, Mac OS X (10.4.7)
  • sjk20 Level 1 Level 1 (0 points)
    I just started having the same problem. My IPOD
    Shuffle is no longer under warranty, but it is less
    than 2 years old.

    flashing oj/grn lights when try to turn it on
    Doesn't show up in ITUNES list when plugged in to USB
    port
    'reset' doesn't work
    Can't update flashcode
    Flashing amber when plugged in to USB

    Any solutions yet??



    IPOD Shuffle  
    Windows XP Pro  


    I've had the same problem. My shuffle was 2-3 weeks outside of the year guarantee period. After reading peoples experiences on this forum some suggested that Apple were replacing them free of charge and gave a link to the replacement form. I completed this, mentioned the problem and said that I trust that I would not be charged for a replacement. I suppose unsurprisingly I got a replacement ipod shuffle through and was charged £66. A call to the support line proved to be even more frustrating. They said if I had phoned they could have provided me with a "special dispensation" and they would have replaced it free of charge.... but as I had completed the online form there was nothing they could do. It was too late and I could not be refunded. I asked if I could send the replacement one back for a refund. They said yes but I'd be charged an admin fee of £6.00. At this stage I felt like sending it back for a refund and not bothering with any Apple product again. After my experiences I was very reluctant to send back the working ipod and not get a refund. I decided to return the faulty one with a letter of complaint. After not hearing anything for 3 weeks I've had a phone call saying I'll be getting a refund.

    So, keep hounding the support desk and write letters of complaint. Hopefully they will start to deal with this on a consistent basis, but don't bank on it without a hard slog.

       
  • billin Level 1 Level 1 (0 points)
    Same deal. Mac doesn't recognize it in the Finder or iTunes, though About This Mac shows it. Tried attaching it to a PC - shows up as a removable disk, but that disk is inaccessible, even when I try to format it.

    My Shuffle is out of warranty.

    This *****.
    MacBook Pro, Mac OS X (10.4.7)
  • upallnighttofixmyipod Level 1 Level 1 (0 points)
    I am one of many that have been affected by the blinking orange and green lights. I have been trying to fix this for months. I have been reading many websites about this problem. I went to Google and typed in "fix my Ipod shuffle". I found a blog talking about formatting the shuffle. Go into control panel....click on admin. tools...click on computer management...click on device ,disk management...you should see your ipod their. If it does not have a drive letter next to it you will need to go into device maanger and find the ipod. Then right click on the ipod and reformat that way. make sure and assign a drive letter to it. After you have reformatted the drive using FAT32 restart computer with Ipod attached . Go back to device manager and find you r Ipod. uninstall your driver . Restart computer and xp will install ipod. Then run ipod updater and restore back to factory default settings.. open Itunes and you will ready to go..I did this with a 512Mb shuffle and a 1Gb shuffle ..good luck all.
    emachine, Windows XP
  • jesster55 Level 1 Level 1 (0 points)
    Another one bites the dust.
    Windows XP
  • markvickery Level 1 Level 1 (0 points)
    Count me in too.....another one bites the dust. So ticked off.
    dell dimension 8100, Windows XP
  • Raz Barfield Level 1 Level 1 (5 points)
    May as well add me to the list. Got a 1GB Shuffle in January 2005 and it worked perfectly until June this year, (until after the latest update, I might add). I've tried just about everything I have seen recommended here - nothing works.

    At least I'm not alone, although that's pretty small comfort.
    G5 2GHz DP, G4 1GHz DP, Mac OS X (10.4.7), and a growing stack of dud iPods
  • 21stcenturyretrothang Level 1 Level 1 (0 points)
    Hi
    I'd like to join the 44000 odd folks who've hit this topic.

    I've had my shuffle for about 9 months and it started giving me an "error" display about 4 months after I got it - 4 Alternating green and orange lights and no sound. No response Period except for the lights. It will, however, go into "Hold" mode. Ive been, since then, trying to correct the problem myself.

    I can get windows to recognize the device but when I start the iPod updater the iPod window either won't initialize or it gives the message "can't mount iPod" which leads me to believe that it is, indeed, the iPod that is broken or defective. In either case iPod does not appear in iTunes.

    So my questions to the folks at Apple would be;

    1) Why is it only sometimes that my comp. recogizes the device?
    And 2) why can't iPod updater mount iPod shuffle?

    I tried Formatting the device with windows as per "pcgodesses'" suggestion but my iPod doesn't show up in iTunes.

    I shouldn't complain too loudly though I guess. Mine was a gift and I'm, obviously, not alone with this problem.

    PC   Windows XP Pro  

    PC   Windows XP Pro  

    PC   Windows XP Pro  

    PC   Windows XP Pro  

    PC   Windows XP Pro  
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