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unknown error -3254

3754 Views 6 Replies Latest reply: Jan 8, 2009 11:04 AM by macadam2001 RSS
macadam2001 Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 25, 2008 6:47 AM
I am in the midst of having huge problems with my iTunes program (v, where when I open iTunes I get a dialogue box saying "Importing iTunes Library.xml" -- I am then told that my iTunes Library file.itl appears to be invalid and iTunes is recreating a damaged iTunes library file.itl. I have gone to great lengths to solve this and have not succeeded. what happens is that none of my podcasts or playlists or apps are saved, and it's driving me nuts...

at this point I think it may be my iPhone 3G. so I try to reset it to the factory settings and I get an error message saying "There was a problem downloading the iPhone software for the IPhone... An unkown error occurred (-3254)."

Does anyone know what's going on? I'm at the point where I'm going to take my iPhone back for a new one if I can't fix this soon.

thanks for all your help in advance. (And anyone who recognizes my problem with the library file issue and could help would be REALLY appreciated. thanks).

Windows XP Pro
  • on the big rez Calculating status...
    Currently Being Moderated
    Nov 21, 2008 7:11 PM (in response to macadam2001)
    I'm having the exact problem, same error code and all, also can't upgrade firmware to 2.2
    Windows XP
  • V-Mi Calculating status...
    Currently Being Moderated
    Dec 7, 2008 1:33 PM (in response to macadam2001)
    Me too, I'm started having this problem since updating my itunes, Looks like there is still no solving answer to this problem. This is reaaaaally **
    Windows XP
  • douglaguna Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 31, 2008 5:31 PM (in response to macadam2001)
    I am getting the same error -3254. It occurs when I try to download a video. I can purchase it and it is in my Store/Downloads in ITunes Ver.8. But when I try to download I get the error. It also says I may have a problem connecting to the internet. I have disabled virus, phishing, spyware, etc software. But no luck.

    Any one know how to fix this problem??
    Dell Dimension, Windows XP Pro
  • JoeZinVA Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 1, 2009 5:40 AM (in response to douglaguna)
    Sometimes you can resolve it by doing the following:
    - Download the .exe file from
    - Go to Control Panel > Add or Remove Programs
    - iTunes > Remove
    - Open C:\Program Files (default location)
    - Find "iTunes" (default folder name)
    - Shift + Delete > OK
    - Run a registry cleaner, such as PC Tools Desktop Maestro, to remove all old shortcuts and registry keys no longer valid on your computer.
    - Start > Shut Down > Restart your computer
    - Run the iTunes install program

    This should fix the problem, however may require also to update your Windows software ( and download the latest Visual Basic Runtime executable. One time during my clean reinstall the iTunes software mentioned an error with a vbrun executable and couldn't continue the install until I found it online.

    Message was edited by: JoeZinVA
    DELL E510, Windows XP Pro, XP and iPhone 3G


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