New iPod 160GB Classic - Info is Scrambled

Well, no replies - - And I now understand why...

First, when I received the iPod, it was displaying a language I could not recognize. And while I was able to go into the settings and change the language to English, I believe the rest of the information is still somehow stuck on the older information. It was a refurbished one, after all.

I have been dealing with AppleCare on the issue, and finally, after repeated attempts to solve the challenge this last week, today they have decided it's a hardware issue, and will gladly replace it.

Update: I received my new replacement 160G iPod, and got it all filled up with all my media, and then... the same thing happens with this one. It's really a strange way to organize the numbers and letters.

This affects the numbering and alphabetizing on ALL my information (about 50G's so far), so finding everything is really like stumbling around in the dark. I plan to contact Apple again this coming week, and it will be interesting to see what they have to say this time.

How helpful to actually find an explanation - - thanks GLNHP. Your reasoning sounds right. Makes me wonder, why this iPod, and now twice with the same series (160G)?

And now, how to fix it.

I have a rather extensive music library - almost nine thousand songs and growing daily. My playlists alone run well over five hundred. It seems a rather daunting task, to go back now and re-number every last one of them.

I'm glad I have the option of calling Apple this week. I'll see what they propose, and get back to you.

Thanks very much!

Hello again, GLNHP.

Well, I'm glad to say I finally found the time (four hours!) to talk with a Product Specialist at Apple about this unique situation. After all that time, he came to the same conclusion as you, with the only difference in that he went into a lengthy explanation as to how the seeming topsy-turvy numbers are actually quite predictable. All in all, I could hardly wait to get back to tell you - - you were right!

The PS also helped me decide to hang onto my iPod, and just make the changes. It doesn't look likely that another 160G iPod will become available any time soon. Also, it turns out, I did not have to alter the numbers on all the playlists, just from 1 to 99, as I decided to go for 3 digits per number, which should be useful for quite some time.

So, after less than 20 minutes, it's solved. It was not the enormous task I thought it would be.

I wonder how many other 160G iPods have this same affliction? That I have such a long list of numbered playlists that I access daily created my awareness of this challenge (the Product Specialist did not know [or could not say] the answer to my question).

Only one question remains, then... How ever did you figure this out, and so quickly, too?

+Thanks a million+, GLNHP.