Previous 1 5 6 7 8 9 Next 128 Replies Latest reply: Oct 29, 2005 4:53 PM by Chalkmaven Go to original post
  • Scott Ellsworth Level 2 (215 points)
    Tried: Factory reset, reset of FW port, reinstall of 10.4, new cable.
    Sent it in to Apple last week. We shall see what we see.

  • Jean-Paul Smets Level 1 (105 points)
    Hello there,

    This one does NOT, repeat NOT help.

    Greetz from Holland
  • Jean-Paul Smets Level 1 (105 points)
    After reading all this and the other posts concerning this problem I guess this one might do the trick. I'll try it tonight and will let you all know what happened to me.

    Greetz from Holland
  • tuggerspet Level 1 (15 points)
    This solution appears to be working for me. My iPod icon now appears on my desk top.

    My iPod hasn't been recognized by iTunes yet... BUT, I may have jumped the gun a few times by ejecting the icon, disconnecting the iPod, and trying to take it out of disk mode.

    This time, I'm letting it go and allowing Virex to scan the songs that used to be on my iPod. I say "used to be" because if I bring up my iPod menu, it shows my calendars, etc but no music. I thought I would have to reload songs from iTunes, but I'm hopeful this scanning process will eliminate that step.

    If I don't post again, assume the process works.
  • Scott Ellsworth Level 2 (215 points)
    IPod just arrived back from Apple, unchanged, and still not working.

    I am about to try flashing older firmware. I have already tried port resets, factory refresh, and everything else.

  • tuggerspet Level 1 (15 points)
    Shucks... no dice! I'm now trying to restore my iPod. I had to use the disc that came with the iPod; the pod updater in my hard drive didn't recognize that my iPod was connected the computer.

    I'm not sure if this is working. The blue bar is not showing any progress of restoration after much-o minutes and my iPod (still in Disk Mode) states "Do Not Connect."

    ANY APPLE MONITORS want to jump in and help all of us out of this dilemma?
  • jrm9296 Level 1 (55 points)
    I started having these same problems a long time ago too. I tried several things to get it to work and sometimes the strange voodoo of restarting, unplug-pluggin, restarting, or quiting iTunes would work. I found no consistent solution and always had the feeling that the hard drive was failing. I have had Apple hard drives for over twenty years and these strange happenings often are the first sign of trouble. When these problems start they are intermittent enough that the iPod behaves when taken in for service. Most Apple portables, iPods included, survive the duration of their extended warranty without much ill. (One can find the recent exceptions in the form of recalls or settlements.) My iPod seemed to know when its warranty was over; or, stated without being anthropomorphic, the product was engineered to last the duration of the warranty. Just two weeks later the hard drive just kept spinning during the Apple start-up screen and I never saw the menu again. The genius at the Apple store confirmed that my hard drive had failed. My advice is to try the restore option in the iPod updater and if you still have problems get a new one.
  • tuggerspet Level 1 (15 points)
    Ok! Now I'm frustrated!

    I've restored my iPod to it's factory settings.

    The iPod is now stuck in disk mode. I've tried getting it out of disk mode by repeatedly pressing the menu and pause/play buttons as well as by pressing the menu and select buttons. It won't budge out of disk mode.

    When I connect the iPod to my computer, an iPod hard drive icon appears on my desktop and iTunes opens. I get a message that iTunes detects a software upgrade, which I try to install. The system starts to initialize, then I get a message that an "iPod is attached, but not mounted to my desktop." I then have the option of restoring my iPod, which I've already done! When I select cancel, the iPod hard drive icon disappears from my desktop. Seconds later, I get the software upgrade detection message again.

    At no time does an iPod icon appear in my iTunes menu. Under iTunes preferences it indicates no iPod is attached. I have to force quit iTunes three or four times before I can eject the iPod and disconnect it from the dock or firewire.

    I've tried taking breaks and shutting everything down between attempts to fix this. (I started the process 3 days ago.)

  • tuggerspet Level 1 (15 points)
    I got a fix! Combine my above steps, follow Dani Wray's advice about shutting everything down. Start up computer, then iTunes, then hookup iPod. Software update message appears. This time it actually processes!

    At that time, I still had the following problems: iPod hard drive icon appearing on desktop, iTunes message that iPod was not connected, and a message that iPod was attached but not mounted to desktop.

    My next step: Go to applications folder, open utilities and click open Setup Assistant. I also clicked on Disk Utility and then waited.

    (I don't have a computer background, so maybe someone else can comment on if it was Setup Assistant or Disk Utility that was responsible for the following results.)

    A message popped up allowing me to name my iPod (I left the name previously chosen and still appearing in the space.) I also had the option of registering the iPod. I skipped that because it was already registered.

    Magic! The iPod hard drive icon on desktop changed to my familiar iPod-shaped icon and the icon appeared in my iTunes menu! It also appears in my iTunes preferences. (Buh-bye message that no iPod was attached!)

    Items from iTunes are currently being updated to my iPod!

    My next endeavors will involve trying to sync my calendars and some miscellaneous notes. I am also concerned that my actual iPod still shows in disk mode. Fingers are crossed. Hard!
  • Paul Miniter Level 1 (45 points)
    This is the message that I get when I run the Disc utility: does it mean that the disc is stuffed ? The disc utility will not fix it . Will another programme do it ?

    This is the syntax from the disc utility programme

    Checking HFS Plus volume
    Checking extents Overflow file
    Checking catalogue file
    Invalid key length
    Volume check failed

    Error: The underlying task reported failure on exit

    1. HFS volume could not be repaired because of an error
  • Matt Simpson2 Level 1 (15 points)
    I have a thrid generation 40gig pod and it will not appear on my desktop or in my itunes and this just started happening recently within the past couple of will charge and say not to disconnect but it won't show up. Please help as this is really frustrating!!!!
  • Bruce Zink Level 1 (15 points)
    I have the same problem as most of the others in this topic, additionally my 40gig iPod has now developed the "run through" symptom (it will play a little bit of a song and then skip to another randomly). A fellow Mac user thinks it may have something to do with the fact that my Library on my iMac no longer has the same songs as what are on my iPod (I deleted many of them to free up space on my hard drive). He thinks that when the iPod is plugged in to the computer it will try to mirror the Library file and now that is not possible the link has been broken. Could there be any truth to this ?? I had the iPod set to manually update before my last upgrade (which, coincidentally, is when my problems began).

    There are so many of us having this problem I'm sure that at some point someone will figure out the cause whether it's software upgrades, bad firewire cables, etc.

    I am ready to exchange mine for another but am not looking forward to spending hours reloading songs.

    I (like most others here) have faith in the quality of Apple equipment and I know that they won't let us consumers down, right ??
  • Ruty Level 2 (185 points)
    Could you please direct me on how to fix my ipod. I upgraded my itune to 4.9 and then connected my ipod, but couldn't see in itune or desktop. I tried to go to upgrade ipod but nothing happened. Now I unplugged my ipod from my computer, unplugged the usb or the power cord, but ipod still show 'do not disconnect.' I can't go to menue or change anything. Any ideas??
  • A T-W Level 1 (0 points)
    Same problem here!

    Ever since I updated to iTunes 4.9, my 3rd Gen. 40 GB iPod won't mount, show up in the Disk Utility or anything.

    I read on the main Support page that for Mac v. 10.3.7> should put the iPodDriver.kext in the trash and then do a Software Update for 10.3.8.

    Sounds great, but everytime I try to do a software update it quits or freezes!

    Any ideas????
  • Vincent CLERC Level 1 (85 points)
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