Previous 1 2 3 Next 61 Replies Latest reply: Sep 26, 2005 5:11 PM by C.J
Rich Fleming Level 6 (13,415 points)
I haven't done any extensive troubleshooting yet, but at a first glance, it appears that since the installation of iTunes 4.9, my iPod is no longer being recognized when it is connected via Firewire.

It does not mount on the desktop, cannot be seen by iTunes, and iPod updater does not see it as being connected.

I've done the usual maintenance, repaired permissions, deleted plists, etc... and nothing seemed to help.

I'll be playing around some more tonight, but I just wanted to see if anyone has experienced anything similar. I read a few posts here that were somewhat related, but most were USB issues, and not Firewire.
  • A.S. Patton Level 1 (5 points)
    I am having the same problem. Like you it happened when I upgraded to iTunes 4.9. Can someone at Apple do something about this.
  • Stephanie Coltrin Level 1 (0 points)
    I am having the same problem, although mine began before I downloaded the iTunes update.

    I connected my iPod via Firewire yesterday and it was not recognized (I connected on 6/26 with no problems). I checked the software update and downloaded the iTunes 4.9 update and the iPod update, but the iPod is still not recognized.

    I too have done the usual maintenance and everything suggested on the support pages. I'm Getting frustrated.
  • DJAHughes Level 1 (5 points)
    Same here... :-/

    Running Tiger and iPod Photo 30Gb.

    Can I roll back to the old version?


  • DJAHughes Level 1 (5 points)
    The problem would seem to be Firewire related.

    Plugged into Firewire my Mac Mini cannot see my iPod. I've just plugged it into Firewire and it works as per normal.

    I'm just running the new update to see if that helps.

    Nope! Just the same.

    This is my first Mac and the more I use Tiger the more disillusioned I become!

    Each software update just seems to be more trouble.

    I hope Apple start to take this seriously they could risk the switchers switching back at this rate!

  • Rich Fleming Level 6 (13,415 points)
    Well, I let my battery in the iPod run completely dead.

    After that, I hooked it back up to my Mac and it started working again. Everything seems fine now.

    I wish I knew what caused it to happen... and I wish I knew what fixed it even more, so I could offer some sound advice to the others that are experiencing this.
  • imjstone Level 1 (0 points)
    I'm having similar problems...though I can't get the updater (6-26) to acknowledge the iPod...keeps saying "no firmware image."

  • Alan Zucker Level 1 (10 points)
    I have older USB iPod.

    After installing iTunes 4.9, it worked for a little while...

    Now when launching iTunes, I get the following message:

    iTunes can not read the contents of the iPod "my iPod." Use the iPod Software Updater application to restore the iPod to factory settings.

    Will a "restore" delete all the contents of my iPod?
  • Z Pinson Level 4 (2,110 points)
    Yes restore will delete all the contents of your iPod!!!! Does your iPod show on your desktop??? If yes, you can use a program like iPod Rip to move your songs back to iTunes, and then you can restore iPod.
  • Larry Perna Level 1 (0 points)
    Same problem here. Won't mount on desktop and is not recognized by itunes. Very frustrating!
  • Alan Zucker Level 1 (10 points)
    Thanks for the link.

    It does not seem to be working however. My iPod is recognized by ipodRip (it shows up under the "window" menu), however restore does nothing.

    My iPod does mount onto the desktop. Anyway of getting into it from there?

    I am starting to think that Apple outsourced the coding on this iTunes upgrade to Redmond.
  • Tom Brinkmann Level 1 (5 points)
    I had the same problem here: Brand new iPod, mounted 1 time, made the firmware-update and the iTunes 4.9 update. After that no mounting at all.

    I came here to find a solution. Since there is no answer here, I tried the usual thing: reset.

    I've just made a reset (pressing and holding center button and menu button) and there it is on my desktop and in my iTunes again. Everything is fine now.

    Hope it helps ...
  • Stephanie Coltrin Level 1 (0 points)
    Thanks, Rich. I will try your solution since I have tried everything else I can think of. Wish I could find my USB cable so I could try that, but of course since I need it I can't find it.
  • Galen Christopher Level 1 (5 points)
    Yes! I too have the same problem. I initially thought it was because I have an "old" 3rd generation iPod and a G3 iMac. I was ready to buy I new iPod today, but now I see the problem is something larger.

    Before I spend more $$$ on an iPod, I will watch here for a possible solution. Oh, iPod Updater doesn't work for me (again, it's an old, 2003 model iPod). I tried the "battery drain" thing- no luck either.

    Was Apple's haste in delivering iTunes 4.9 (with Podcasting) a goof? Why was this not tested? I can't believe they would make a mistake?! Not Apple. Was Microsoft involved with the development of iTunes 4.9? I bet that explains it! (wink, wink)
  • A.S. Patton Level 1 (5 points)
    I tried the reset but the computer keeps saying that my iPod belongs to another computer. My iPod is also now not playing most of the songs on it. It just skips most songs. Apple has really messed this one up.
Previous 1 2 3 Next