Previous 1 10 11 12 13 14 Next 328 Replies Latest reply: Jan 31, 2015 12:05 AM by genenos Go to original post Branched to a new discussion.
  • Mathis Munich Level 1 Level 1 (0 points)

    A few days ago I rented an HD movie in iTunes (most recent version) using a new MacBook Air (mid 2011, all system updates made). I only tried to watch it on the internal display and guess what: I got the HDCP showstopper message on the internal display! Very frustrating after a 3 GB download. Remember that this Macbook Air has Intel Graphics on board, I thougth Intel is the inventor of HDCP. At least - after a few days - Apple decided to give me a refund, although all iTunes purchases are usually final...

     

    I strongly recommend to let users test the HDCP support of their monitor setup without doing a movie rental/purchase. Why does iTunes can't make that test run automatically? Does anyone wants to write some thoughts on movies? Remember the changes after http://www.apple.com/de/hotnews/thoughtsonmusic

     

    I myself, wonder why I should continue buying / renting movies as long as they are playback protected.

  • DGSpark Level 1 Level 1 (0 points)

    I just don't see why they don't want you to watch a purchased show on a normal sized screen. I feel ripped off. Will Apple ever change this?  I just won't ever purchase shows from them again.

  • Dancsecs Level 1 Level 1 (0 points)

    Please excuse the length of this post but this is the most incredibly stupid thing I have every experienced.  I had avoided Apple products for a very long time preferring the openness of the PC and Linux and using Windows for closed software.  However when my son started getting interested in music I started down the Apple route primarily as an example that content should be paid for.   I also liked the iPod design making this decision to go apple a little easier and started building a large library of content purchased from the iTunes store.

     

    Last year I purchased a 24" LED HD monitor for my son's windows machine (Samsung BX2450).  It looks great and is not too glossy (which I dislike) prompting me to purchased another one for myself.  I use a VGA-KVM switch (Permits multiple computer to use the same monitor, keyboard, mouse and speakers.)  Although the switch is VGA the output is still stunning for my Windows 7, my Windows XP work Machine and several Linux servers.  

     

    My son does like apple so I thought I would get him something special.  I did not want to get a laptop just yet but looking through the apple store I zeroed in on the Mac-Mini.  The price looked good and so did the technical specs.  I am including the video entry on the apple store for these specifications:

     

     

    Video Support
    Works with almost any display or HDTV.

    • Thunderbolt port with support for up to 2560-by-1600 resolution
    • HDMI port with support for up to 1920-by-1200 resolution
    • DVI output using HDMI to DVI Adapter (included)
    • Support for dual display and video mirroring

     

     

    Nothing alarming here about DRM.  However I knew that I would be using this with a VGA-KVM switch so I inquired and sure enough Apple sold a mini-display adaptor to VGA that would work with the mac mini.   Everything looked good so I purchased two of them.  One was for my son and the other to act as a home share server (And for me to play with.)

     

    I hooked the mac mini up to my VGA-KVM and it appeared to work perfectly.  Although it is hooked up through VGA the output is stunning at 1920 X 1080 (as all of my other machines attached to the VGA-KVM are set to).  It correctly identified the monitor through the VGA-KVM with the mac mini reporting the following:

     

    Intel HD Graphics 3000:

     

      Chipset Model:          Intel HD Graphics 3000

      Type:          GPU

      Bus:          Built-In

      VRAM (Total):          288 MB

      Vendor:          Intel (0x8086)

      Device ID:          0x0126

      Revision ID:          0x0009

      Displays:

    SMBX2450:

      Resolution:          1920 x 1080 @ 60 Hz

      Pixel Depth:          32-Bit Color (ARGB8888)

      Display Serial Number:          HVQB900005 

      Main Display:          Yes

      Mirror:          Off

      Online:          Yes

      Rotation:          Supported

      Adapter Type:          Apple Mini DisplayPort To VGA Adapter

      Adapter Firmware Version:          1.03

     

     

    As you can see Apple knows it is a Samsung SMBX2450, It knows the monitor's serial number and it knows that it is connected to this monitor using VGA.  (Not DVI or HDMI!).  Finally last night after setting everything up (libraries, iPods, Etc.) I thought I would watch something.  Obviously I looked forward to watching some of that expensive HD content I purchased on my new apple hardware.  Then my jaw hit the floor.  Just a black video window (not full screen as I was just going to play it in a window) with an error message suggesting my monitor choice was not correct in spite of MAC Mini working with "almost any display".  I could not believe this.  I had been watching my Apple HD content though iTunes on Windows 7 with no problems.  The same files.  The same VGA-KVM.

     

    So in conclusion I can play the HD content on my Windows 7 machine through my VGA-KVM switch even when reading the data from the Mac mini via home sharing.  However that same file played on the mac-mini using the same VGA-KVM switch to the same monitor does not work.  This defies common sense.  It does not provide any protection as it can be played on Windows.  It only impacts apple products.  (Did Steve invest a lot of money into Microsoft?  It seems if you really just want this HD to "just work" then Windows may be the more prudent choice to watch your apple content with.)

     

    At this point I am not really angry at apple I'm just angry at myself for buying all of this hardware and content from them.  Apple I am one of those people you always talk about.  Spent my life away from apple and just started buying some of these products over the last several years.  You are just about to loose me as a customer and send me back to that anti-Apple camp armed with the experience that "it just works" is just three words from marketing.

  • Chris CA Level 9 Level 9 (76,865 points)

    Dancsecs wrote:

     

    Finally last night after setting everything up (libraries, iPods, Etc.) I thought I would watch something.  Obviously I looked forward to watching some of that expensive HD content I purchased on my new apple hardware.  Then my jaw hit the floor.  Just a black video window (not full screen as I was just going to play it in a window) with an error message suggesting my monitor choice was not correct in spite of MAC Mini working with "almost any display".  I could not believe this.  I had been watching my Apple HD content though iTunes on Windows 7 with no problems.  The same files.  The same VGA-KVM.

    Were you viewing the HD or SD file in iTunes on the Windows machine?

    iTunes prefs > Playback.

    On the Windows machine, is Play videos using standard definition version checked?

  • Dancsecs Level 1 Level 1 (0 points)

    Of Course HD is what I am talking about everywhere.  It is the point of this entire thread.   And your question shines another lite on the whole apple marketing philosophy.  If it "just works" then I should be able to play all of my purchased content on my purchased hardware whithout any configuration changes.  If I need to configure it out of the box then in no way can it be said that it just works.

     

    Further given that my mac mini has no built in screen I am required to use one of those "almost any monitors" to see any output.  Then for the output to appear to work, permit a person to purchase HD content while the operating system knows that it will not permit it to be played is not just in bad taste but may be criminal in some places.

     

    Sorry for my tone but I am very frustrated and being rather new to the Apple world I don't understand how it so accepted and how so many people are bending backwards to justify this.  

  • Chris CA Level 9 Level 9 (76,865 points)

    Dancsecs wrote:

     

    Of Course HD is what I am talking about everywhere.

    Yes, I understand.

    I am asking that you verified it was playing the HD content and not the SD content on the Windows machine.

    When you purchase HD, you also get the SD version and can play that instead of the HD.

  • jturkal Level 1 Level 1 (0 points)

    Terrible business practice... I will no longer purchase content from itunes until this changes.

  • CharlieHotel Level 1 Level 1 (0 points)

    I am FUMING. I have bought stuff from iTunes and rented in normal and HD and it's worked on my 2 month old Panasonic Viera 42" 3D Plasma without fault until now. I just want to watch the Art of Flight in HD, which I have ALREADY watched on my external display; I'm not even on Lion (!!) and I'm now getting the stupid HDCP error. I'm not sure whether it's because I unplugged the ethernet out of my TV or what but I am pee'd off as I don't want to sit in my office chair and watch it on a 21" when I have a 42" plasma and a sofa to sit on!

     

    SORT IT OUT APPLE.

  • CharlieHotel Level 1 Level 1 (0 points)

    Well I fixed it. Tried different adaptors etc. In the end I had to plug  my TV into my Router and update the firmware. Problem solved. Sorry Apple for doubting you when it's PANASONICS fault!!

     

    If you're using a TV, check the firmware. Even if it means moving it ot he next room and plugging it directly into your router.

  • charlesfrommoore Level 1 Level 1 (0 points)

    Had Same issue with my old MacMini; iTunes HD products worked fine via DVI. But with my new MacMini via HDMI, no-go. Tried the HDMI to DVI adapter that came with the new Mini with my DVI to HDMI cable: wroks great! Somewhere in the adapter crossover, the hdcp is dropped!

  • Atonality Level 1 Level 1 (0 points)

    Not for me. My Apple Cinema Display 20 Zoll DVI, end 2005 (1680 x 1050) is also linked via HDMI to DVI Adapter which is delivered with ne new Mac mini. HDCP I can't watch my purchased movies from the iTunes Store. This can't be true true.

  • charlesfrommoore Level 1 Level 1 (0 points)

    MacMini hooked-up to older Sony Bravia 47" LCD TV (pre-hdcp).

  • gurrgrundehyde Level 1 Level 1 (0 points)

    It's very frustrating; can't seem to access this movie on any device other than the original PC I used when I bought it. Can't get to it on another authorized computer; can't show it on new Google TV. Never again.  Waste of $10.

  • kgbeagan Level 1 Level 1 (0 points)

    Until this problem is addressed by apple just USE QUICKTIME to play your "HD" content on external displays. I cannot play in full screen but if you make the background black and center the movie on the display there is really no difference. I have the 2011 MBP 15" and I ensured that the HDTV I purchased had the current generation of intel's HDCP and still had the error message.... the only thing i could think of in addition to purchasing a display that is HDCP certified is making sure the cables are as well all HDCP certified as I am using cables purchased in 2009 to connect the MBP to the display...

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